We talk to many folks in the shops and offices of countertop businesses and unfortunately, it’s more common than not to be totally and utterly burnt out. Mental exhaustion. Emotionally drained. Never-ending stress. The headaches! It’s no way to live, but it’s the norm in our low-margin, high-speed industry. While it’s easier than not to […] The post Creating a Work-Life Balance at a Countertop Shop appeared first on Moraware ..read more

Omar Chahin and his team at GMD Surfaces have built something really impressive over the last 16 years. Since 2007, they’ve focused on using technology to grow their business into a high-quality, efficient, and customer-centric machine. And I can’t lie, that’s exactly what software nerds like us love to hear! After getting the chance to […] The post Fabricator Profile: GMD Surfaces appeared first on Moraware ..read more

Over the last 18+ years, we’ve had many amazing opportunities to visit countertop shops. Whether it’s through a tour associated with an industry event or visiting our own awesome customers, we’re always happy to see just how creative fabricators are getting with the way they run their businesses. These visits often include business conversations which […] The post 7 Valuable Things We’ve Learned From Visiting Successful Countertop Shops appeared first on Moraware ..read more

First of all, a huge congrats to Creative Stone for an amazing 25 years being in business! That is no small feat for a small business, especially in this industry. Of course, we just had to sit down for a chat with Amy Alt-Kellner, co-owner of Creative Stone alongside Dmitri Kellner, to see how they’ve […] The post Fabricator Profile: Creative Stone appeared first on Moraware ..read more

Depending on your market, it can be really competitive out there for countertop fabricators. It’s understandable that it’s tempting to slash your prices to win more jobs! However, the most successful shops in this industry will tell you that it’s one of the worst things you can do for your business. I already spilled the […] The post Are you falling for the Countertop Pricing Myth? appeared first on Moraware ..read more

We occasionally get questions about how we manage our servers, do backups, protect our production systems, and what happens if there’s a catastrophe at our data centers. The short answer is that we spend a serious amount of time improving our infrastructure, monitoring what we have, and automating it more. So, by the time you […] The post Moraware servers, backups, and disasters appeared first on Moraware ..read more

What words come to mind when you think about your scheduling process? For a lot of fabricators – especially those with smaller operations – it’s chaos.  Striking the right balance of supply and demand is what scheduling is all about, but when everyone at your shop is adding jobs, removing them, and making changes, that […] The post Tips to Better Manage Countertop Shop Scheduling appeared first on Moraware ..read more

Up at the top of California, Humboldt Countertops is thriving. The small shop has 10 employees, does about 7-10 jobs per week, and has rave reviews on google, yelp, Facebook, etc – you name it! This is thanks to Kelley Montana and Kari Chalmers, owners of Humboldt Countertops, and their team. The Growth Mindset Kelley […] The post Fabricator Profile: Humboldt Countertops appeared first on Moraware ..read more

Oh, I think we all know the chaos of a disorganized system. You know what I mean – phones ringing, too much time tracking down answers, lots of miscommunication and mistakes making everyone cranky. So then you know why centralizing job information in a countertop shop is so darn important. But for good measure, we’ll […] The post Centralize your job information for more peace of mind appeared first on Moraware ..read more

This is one of our favorite questions to ask when we first talk to a fabricator looking at software. It’s an important question, and one that can be applied to any part of your business. Let’s face it – as humans, we all get into a comfortable groove and it’s hard to change it up. […] The post What’s the cost of not changing? appeared first on Moraware ..read more