Building a Greener, Cleaner Postal Service This Earth Day, USPS celebrates its bold commitment to sustainability. Earth Day holds a special place in my heart. Every April 22, people around the world celebrate the global sustainability movement and recognize the achievements we’ve made on our journey to creating a cleaner, safer world. This year’s Earth Day is particularly meaningful for the United States Postal Service as we celebrate our new, ambitious sustainability commitment — a bold step forward powered by our Delivering for America transformation plan that will cement the organization’s ..read more

Making Hazmat Shipping Safer New tools, procedures and products are solving a very real problem The mispackaging or mislabeling of hazardous material — or hazmat — is a constant and growing concern for the Postal Service. Hazmat places our employees at risk, compromises the sanctity and reliability of our network, and, in extreme cases, can affect our bottom line if we shut down our processing and sorting operations to clean up or repair damages. But thanks to a collaborative effort that pulled in resources from every part of our organization, we are now better able to identify, process and, i ..read more

Helping Americans Avoid Investment Scams Postal inspectors are on a mission to protect Americans from fraud The U.S. Postal Inspection Service and the U.S. Postal Service are proud to participate in National Consumer Protection Week, which is hosted every March by the Federal Trade Commission (FTC). In 2024, we are spotlighting investment scams, a serious and growing form of fraud that last year cost Americans more than $4.6 billion. Get-rich-quick schemes have been around for a long time, but today, criminals use the latest technologies to reach you any place, any time, with little effort or ..read more

Every Stamp Has a Story to Tell Commemorative Stamps Exemplify the Best of America I have been blessed during my Postal Service career: Since that first day almost 19 years ago, I have loved every one of my jobs — in advertising, direct mail marketing, sales and government relations. However, my current position as director of stamp services has to be the best of them all. The amazing stamp services teams in Kansas City, Dulles, VA, and Washington, DC, are a joy to work with and their dedication to creating, fulfilling and archiving our commemorative stamps is infectious. Their obvious love of ..read more

Barely Touched by Human Hands Automation is reshaping how USPS serves you There are many ways we can point to the success of the Delivering for America® plan, but one of the clearest indicators is the dramatic improvement in our service performance. We can all understand this metric — if a letter or package arrives on time, things are working; if it’s late, there’s a problem. And thanks to the plan, we are showing our customers that things at USPS are working well, and a substantial part of the credit belongs to our enterprise-wide efforts to deploy the power of automation. Things were very di ..read more

Securing Your Holiday Mail Helpful holiday tips to deter mail thieves and scammers The holidays are a hectic time of year, and with billions of letters and packages flowing through the mailstream, we, unfortunately, see more mail theft and scams. Additionally, with the rise in crime nationally, thieves have become more brazen and, at times, more violent, robbing letter carriers of mailbox keys in their quest to obtain checks they can alter and attempt to cash. We have taken bold steps to curb this trend with our Project Safe Delivery initiative. In the past few months alone, we have made more ..read more

Built for the Holidays Showcasing our continued growth this holiday season The holiday season is when our public service mission is most visible and most scrutinized as the nation depends on the Postal Service to deliver nearly two billion packages and First-Class Mail pieces[1]. Our strong operational performance during this hectic period will set the tone for our customers’ trust and expectations for the next year. Implementation of our Delivering for America (DFA) plan sets a high bar on those expectations. With thoughtful investments in our people and infrastructure, DFA has guided us thro ..read more

Unlocking the Full Value of Marketing Mail Promotions and incentives spark new opportunities for USPS’s business customers. Marketing mail is a uniquely powerful tool for American businesses. Time and again, marketing mail has proven to be one of the most effective and affordable ways to reach consumers in all demographics. It brings value to companies by creating a bond with customers through a physical and tactile experience that other forms of advertising simply cannot do, and consumers — particularly Gen Z and Millennials— routinely say that direct mail is one of the strongest influences o ..read more

The History of the Iconic USPS Seal Our seals and logo visually represent our commitment to serving the nation. The history of the United States Postal Service has both reflected and influenced the many ways our country has evolved since its inception. As the historian of the Postal Service, I see examples of these reflections and influences all around me. One example is the evolution of the Postal Service’s official seal. We have had several official seals in our nearly 250-year history. In that time, we’ve used Mercury, the Roman god; a post rider on a horse; and a bald eagle to represent ou ..read more

Giving Our Customers the Ground Advantage USPS’s Transformation Creates Opportunities for Enhanced, Affordable Products My team and I have the enviable task of rethinking how a transforming, modernizing Postal Service can improve its suite of products and services to better serve America’s businesses. I am proud to say we have worked throughout the Postal Service to create an immensely compelling product in USPS Ground Advantage, which launched July 9 as our new national ground delivery offering. With USPS Ground Advantage, we are leveraging our improved service standards and modernized operat ..read more