Across every industry, accreditation programs promote superior products and services, and are generally recognized as a pinnacle of professional excellence. For example, organizations such as the CALEA (the Commission on Accredited Law Enforcement Association) and the International Association of Emergency Medical Dispatch (IAED) both offer accreditation for emergency communication centers ..read more

Why Investing in AI-enabled Speech Technologies and DEMS Are a Wise Decision ..read more

Beyond obvious skills like coaching, teaching and mentoring, succeeding as a trainer requires unwavering positivity, encouragement, and the ability to inspire others. Amy Sullivan, Communications Training Officer for the Spokane Regional Emergency Communications (Spokane, WA), a co-recipient of the PSAPs’ Finest Trainer of the Year award, exemplifies these qualities ..read more

Police forces have long had a love hate relationship with CCTV. In many cases it has proven instrumental in providing evidence that has led to successful arrests, prosecutions and sentencing ..read more

Is your 911 center lacking the time and resources to perform Quality Assurance (QA) on 911 calls? Using outdated technology and spreadsheets to perform QA? Do you need to navigate multiple systems and time consuming processes ..read more

Earlier this month, the UK’s Lancashire Constabulary made headlines when it announced its new NICE2SHARE campaign. The initiative is geared at encouraging homes and businesses with CCTV cameras to register those cameras via Lancashire’s Community Portal ..read more

Each year NICE’s PSAPs’ Finest awards program recognizes a Telecommunicator of the Year. This year, that distinction went to Cheri Kline, an Emergency Communications Specialist with Aurora911 (Aurora, CO ..read more

A solid training program (coupled with quality assurance) is essential to any well-tuned emergency communications center. It’s what sets telecommunicators up to succeed on the job. That’s why, each year, NICE bestows a PSAPs’ Finest Trainer of the Year award on a deserving individual ..read more

Recently, the Home Office issued a communication urging police to help make their communities safer by increasing their use of facial recognition to track down offenders. Specifically, the letter asked police to literally ‘double down’ on their use of this AI technology by May 2024 for retrospective investigative searches ..read more

During a NICE User Group (NUG) meeting, representatives from twenty police forces that use NICE Investigate for Digital Evidence Management (DEMS) gathered to share digital policing innovations, best practices, and successes ..read more