Meta will use AI in WhatsApp Business
Cross-Border Magazine
by Frank Calviño
5d ago
Meta has announced new Artificial Intelligence (AI) features in WhatsApp Business, designed to help businesses connect more effectively with their customers, improve customer service, and increase sales. The announcement was made during Conversations 2024, held by Meta in São Paulo, Meta's annual business messaging event, highlighting the latest product updates to facilitate interactions between people and businesses on WhatsApp. The company led by Mark Zuckerberg wants this application, which is massively used in places like India, Brazil, or Spain, to also be the default communication tool ..read more
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Get ready for the eTail Nordic 2024!
Cross-Border Magazine
by Frank Calviño
6d ago
eTail Nordic is the leading Nordic retail and e-commerce event. You can book your ticket for the 2024 edition, which will take place on November 5-6 in Sweden! For two days, connect with heads of e-commerce, digital, and marketing from the leading Nordic retailers and brands to explore the latest and greatest innovations in the fast-evolving retail industry.   Join carefully curated sessions led by retail industry experts and discover how to leverage emerging technologies to wow your customers with a shopping experience that keeps them returning for more. Gain insights on ..read more
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Post-Purchase study: 40% of Top 100 UK retailers miss delivery deadlines 
Cross-Border Magazine
by Frank Calviño
1w ago
By Salesupply - A vast post-purchase study, carried out by e–commerce customer care and fulfillment specialist Salesupply together with post-purchase experience provider parcelLab, highlights significant gaps in delivery reliability, tracking transparency, customer service availability, and performance for the top 100 UK retailers.  The UK’s Top 100 Retailers’ Post-Purchase Secrets Report 2024 identifies key areas within the post-purchase journey where retailers need to improve to enhance customer satisfaction and retention, emphasizing customer service and delivery processes ..read more
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DELIVER 2024: Europe’s leading retail event provides face-to-face and real personal connections
Cross-Border Magazine
by Frank Calviño
1w ago
Since 2015, DELIVER has fast become Europe's main and most sought-after retail event. Gathering the leading brands and businesses in the competitive retail sector, this event has provided companies from all over the world, with a keen understanding of Europe’s power player in the complex and everchanging retail sector.  Chief among them is the face-to-face direct and personal approach this event has so strongly promoted, something that, after the COVID-19 crisis, most companies in Europe have left aside. That’s precisely why DELIVER bets on direct interactions as a way to engage and do b ..read more
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PayPal decides to develop a PayPal Ads platform
Cross-Border Magazine
by Frank Calviño
2w ago
PayPal has announced new managerial appointments to develop a PayPal Ads solution. This PayPal Ads will be a new advertising platform to strengthen the company's consumer value proposition.  Specifically, as reported by the company in a statement, Mark Grether has been named senior vice president and general manager of PayPal Ads; and John Anderson, as senior vice president and general manager of the Consumer Group. Grether and Anderson will report to Diego Scotti, executive vice president, general manager of the Consumer Group and Global Marketing and Communications. PayPal has highligh ..read more
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Google Pay increases compatibility with other Google products and services
Cross-Border Magazine
by Frank Calviño
2w ago
Google Pay is rolling out updates to increase its compatibility with other Google products and services, such as Android-based products or even the Chrome browser itself. The modifications are designed to improve the consumer experience when using Google Pay and make it a more competitive option against other payment methods, including integrated developer or retailer payment systems, often powered by companies such as Stripe, as well as payment services from other tech giants such as Apple, Amazon or PayPal. Google has explained that the developments address key consumer concerns of security ..read more
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Google invests $350 million in Flipkart in a bet to control India
Cross-Border Magazine
by Frank Calviño
2w ago
Google has invested nearly $350 million in Flipkart, becoming the latest big-name company to back the Walmart-owned Indian startup. Specifically, Flipkart explained in a press release that the tech company will also provide it with cloud offerings as part of the deal. Google's investment is part of a nearly $1 billion (€921 million) funding round Flipkart launched in 2023. Walmart led the round, having invested $600 million (about €553 million) at the end of 2023. Microsoft is also an investor in Flipkart. Flipkart, valued at $36 billion (about 33,157 million euros) with this injection, leads ..read more
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At least 95.8% of Europeans have shopped online during 2024 Q1
Cross-Border Magazine
by Frank Calviño
2w ago
At least 95.8% of European consumers shopped online in the first quarter of this year. In the United Kingdom, that percentage was 93%. In the Netherlands, 96% of consumers shopped online. Specifically, the highest % of respondents who have made online purchases, 99%, were recorded among people between 35 and 44 years of age. In addition, this age group was the largest (25%) in the highest spending segment, which is between 351 to 583 euros.  These data come from the recently published Consumer Insight Report from AliExpress. The online marketplace surveyed over 8,500 consumers from Franc ..read more
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Temu's parent company, PDD Holdings, increased its profits by 245% during the 2024 Q1
Cross-Border Magazine
by Frank Calviño
2w ago
Chinese group PDD Holdings, owner of e-commerce platform Temu and Pinduoduo, posted an attributable net profit of 27.997 billion yuan (3.592 billion euros) in the first quarter of 2024, an increase of 245% compared to the profit of 8.101 billion yuan (1.039 billion euros) reported in the same period of the previous year, the group said in a statement. The Chinese group's revenue totaled 86.812 billion yuan (€11.136 billion) in the period above, an increase of 131% compared to a year earlier. PDD Holdings' revenue in the quarter increased by 55.8% in the online marketing and other services bus ..read more
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INTERCULTURAL COMPETENCES: The key to global success! ? quickFIX Podcast ?️
Cross-Border Magazine
by Frank Calviño
3w ago
Today we talk about Intercultural Competences, a core topic for the success of any business wishing to be international, and we do so with Jenny Izaguirre, an expert in Corporate Culture and Intercultural Competences. Let’s go! ? Our expert guest today is: Jenny Izaguirre Find out more about Jenny here: https://www.linkedin.com/in/jenny-izaguirre/ ✨ The post INTERCULTURAL COMPETENCES: The key to global success! ? quickFIX Podcast ?️ appeared first on Cross-Border E-commerce Magazine ..read more
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