Retail TouchPoints
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Retail TouchPoints (RTP) is an online publishing network for retail executives, offering content focused on optimizing the customer experience across all channels. We cover topics like customer experience, store operations, machine learning, digital commerce, and much more.
Retail TouchPoints
1d ago
Walmart Data Ventures — the business unit within Walmart that harnesses the retailer’s vast data resources to offer insights to its suppliers — is launching a new service that will allow brands to get feedback on their products via in-home tests with everyday consumers. The In-Home User Test (IHUT) service joins another new offering, Research ..read more
Retail TouchPoints
1d ago
The Home Depot has partnered with both Uber Eats and DoorDash to offer on-demand or scheduled delivery of home improvement and gardening products from its 2,000+ stores across the country. The retailer had added nationwide delivery via Instacart in May 2024. “Our stores are core to The Home Depot’s business, and expanding our ecommerce capabilities ..read more
Retail TouchPoints
1d ago
Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for interactive community-building events such as monthly trade nights, kids’ rip events, athlete appearances and partner activations in addition to retail space. The new store’s retail focus will be sports and entertainment trading cards and games, featuring Fanatics ..read more
Retail TouchPoints
1d ago
The parade of Big Tech CEOs through the White House continued on Tuesday as the CEOs of OpenAI and Oracle, joined by the CEO of SoftBank, joined newly inaugurated President Trump to announce the launch of Stargate, a joint venture that will invest at least $500 billion over the next four years in developing AI ..read more
Retail TouchPoints
1d ago
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence (AI) will play a starring (or at least supporting) role. But we wanted to dig a bit deeper, so Retail TouchPoints interviewed two top execs from Arcadis, Principal Cindi Kato-Yokoyama and Principal and Experience Design Services Lead ..read more
Retail TouchPoints
1d ago
Your brand has had great success at home, and now you want to duplicate that in additional markets, maybe even expand internationally. Yet conducting point-of-sale (PoS) campaigns in new regions won’t work with a cookie-cutter approach. Every market is unique, often subject to its own regulations, availability of materials as well as supply chain and ..read more
Retail TouchPoints
1d ago
Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This means it will either remain uncollected or improperly managed, ending up in landfill or causing toxic leakage. As the amount of mismanaged plastic waste continues to increase year on year, it is crucial to find ways to ..read more
Retail TouchPoints
2d ago
The U.S. Department of Justice has filed a civil suit against Walgreens alleging that the pharmacy retailer dispensed millions of unlawful prescriptions for opioids despite “clear red flags that indicated the prescriptions were highly likely to be unlawful,” according to a statement by Principal Deputy Assistant Attorney General Brian M. Boynton, head of the Justice ..read more
Retail TouchPoints
2d ago
President Donald Trump got straight to work Monday, Jan. 20. Within hours of taking office, Trump made a number of major moves via executive order, including negotiating the return of TikTok (for now still a temporary measure), promising to impose tariffs on Canada and Mexico on Feb. 1, 2025 and rescinding Biden administration orders related ..read more
Retail TouchPoints
2d ago
By an 85% margin, Costco workers have authorized a strike by the 18,000 employees who are members of the Teamsters Union, to take effect on Jan. 31, 2025 when their current contract runs out. “Our members have spoken loud and clear — Costco must deliver a fair contract or they’ll be held accountable,” said Sean ..read more