Background noises are everywhere and they are annoying. Quite often, important business or personal calls are hindered by the background noise in your surroundings. This issue needs to be addressed, and quickly since the remote working and hybrid work model is here to stay.  Technologies such as WebRTC, cloud computing. etc, have facilitated the enterprises in this remote work model. Quality, speed, and ease of communication are more important today than ever before. Thus, communication vendors are investing in ML/AI in media processing.  Applying heuristics to media processing algor ..read more

Video is one of the biggest elements of communication these days. The success of a video call depends on the quality of the video. Real-time videos are a tough nut to crack. WebRTC does make things easier, but some elements still need more attention.  Let’s talk about the factors that affect video quality and how to use them. These factors can be categorized as – Out of our control, Service-related, and Device-related. 1. Out of our control Some instances are out of our control. We can only affect them a bit and up to a point. For instance, if the user has no Internet connection and no ce ..read more

The COVID-19 pandemic shut schools down all across the world. Over a billion children globally are out of the classroom. Education has changed. It is now e-learning with teaching moving to digital platforms. Studies suggest e-learning increases the retention of information among learners. More so it takes less time. The changes coronavirus have caused are here to stay, at least in respect to distance learning. The same stands true for corporate and executive learning and is not limited to typical student-teacher learning. Will the adoption of online learning continue to persist post-pandemic ..read more

The Global WebRTC market was valued at USD 2.41 Billion in 2020. It is expected to reach USD 38.16 Billion by 2027 with a CAGR of 41.2%.  Web Real-Time Communication is an open-source platform. WebRTC allows P2P audio, video, and data communication between the browsers without a plug-in. WebRTC is ideal with HTML, TCP/IP, and HTTP conventions. It uses different codes for a smooth exchange of video, voice, and message. Currently, all major browsers support WebRTC including Mozilla Firefox, Google Chrome, Opera, and Microsoft IE.  It is in demand in many industry verticals because of a ..read more

Businesses with customer contact centers need to be vigilant about what transpires between their customers and agents during the call. Are the agents adhering to compliance and quality guidelines? What exactly is going on in their contact centers? They must be apprised of the situation to ensure continued and long-term success. Real-time call monitoring allows managers and agents to take corrective measures if needed, while the call is still going on. Real-Time Monitoring Real-time monitoring for contact centers refers to the tools and software used to oversee agent calls in real-time. Manager ..read more

Google Lyra and Microsoft Satin are two new audio codes that bank on AI-based voice coding. Both are competing for inclusion in WebRTC. Microsoft announced the AI-powered voice codec Satin in February. Google reciprocated with its low-bitrate codec for speech compression Lyra a week later. Now comes the questions. How are these codecs relevant, and to whom? What is their future? What do these codecs mean to WebRTC, to developers, and you? Let’s discuss audio codecs in WebRTC It is mandatory to install codecs in WebRTC. Like video codecs, there are audio/voice codecs like G.711 and Opus. G.711 ..read more

Video is an essential part of online communication and the success of a video call depends on the media quality. Real-time video streaming is difficult but WebRTC makes it a cakewalk.  Three factors affect video quality. Categorized as – Out of our control, Service-related, and Device-related. We discussed these three in detail in the first part of the article. Moving on to touch base on other important things concerning media quality. Read part 1 *** Bitrate, Resolution, and Frame Rates are the three pillars of WebRTC video quality. You can tweak and work with them for better results. Th ..read more

Businesses are now resurrecting after seeing the global economic slowdown during the Covid-19 pandemic. However, the dynamics of growth have changed. Digital competency is one of the new parameters that decide how your business will grow and sustain itself in this post-pandemic world. The efficiency with technologies like WebRTC and cloud computing are the growth factors. More and more businesses today depend on Web-enabled Real-Time Communications. They have adopted WebRTC technology and the cloud. But, how to find, hire, and keep WebRTC developers remains a question. You need a development p ..read more