Some exciting scoop for our customers – we’re rolling out new online options to make your life easier! Think: seamless ways to request service, make payments and access policy details all within our Super web portal or app. Here’s how to get started: Set Up Your Account We sent an email on April 3rd to all existing Platinum policyholders. You’ll need to open this email in order to access your unique link to log in. If you cannot find or did not receive an email from Platinum, please call us at (602) 733-5000 (press 2 to speak with our renewals team), and we would be happy to send you a link to ..read more

Existing homeowners – here’s the scoop on our new online options for scheduling, tracking your claims, and more. In short, we’re offering new options to make your life easier! As one of our clients, you may be aware – we’re known for providing personalized customer service that you don’t get with the corporate giants. We’re a tad old school in our promise – local support, personal follow up and trusted service technicians.  Still, we know we can do more to keep up with the times – more to take care of you. That’s why we’re excited to be evolving our experience and technology to meet today ..read more

That dishwasher of yours… how long will it last? What about that AC unit in the house you’re about to buy? Can you count on it running strong for another five years? We’re certainly no fortune tellers here, but a glance at the average life expectancies of home systems and appliances can give you a good idea of what to assume. These home systems and appliances can have a big impact on your budget as a homeowner, so it’s great to think about these averages when considering the costs of homeownership. We hope this helps you build a realistic budget for home maintenance. Since life can be ultra un ..read more

The new year is a great time to get your home maintenance ducks in a row. A few proactive measures can help keep systems running smoothly for the year. Before January gets away, we recommend carving out a little time to tackle the following: Replace your smoke detector batteries. Smoke detectors can save lives, but they have to be maintained. It’s ideal to test them monthly and replace batteries at least once a year. [Recommended once a year] Clean your refrigerator coils. Pull out the refrigerator and vacuum the coils to prevent dust and debris from negatively impacting the performance of ..read more

It’s a good idea to flush your water heater once per year or anytime you change your element. Your water heater builds up sediment and minerals that break down the tank liner and components. This can lead to premature failure and excess energy use. To flush your gas water heater: 1. Set your pilot light valve down to the “pilot” setting. Do not turn off the gas to the heater. 2. Turn off the water supply, both hot and cold. 3. Attach a garden hose to the drainage valve at the bottom of your tank. 4. Round the other end of the hose to the outside of your home or garage to drain. 5. Turn on a ho ..read more

Your washing machine helps keep your clothes and home smelling fresh and healthy. Make sure you’re giving your washing machine some TLC as you do your routine home maintenance! Here’s a few of our top tips on keeping your washing machine running longer.   Check hoses regularly: Make sure to inspect your hoses for bulges or cracks. Damaged hoses can cause leakage that will damage your floors, as well as make your washing machine run less efficiently. Keep machine level: Make sure your washing machine is level on the ground and doesn’t rock or shake while in use. A machine that isn’t &nb ..read more

This post is part of our Conversations at Home series, which aims to help spark positive and fruitful discussions in your home. It’s born out of the spirit of one of our company core values here at Platinum — Gratitude: “We focus our minds on the good stuff.” We hope you find these conversations starters to be helpful! — If you’re anything like us, you may find that sometimes… a lot of times… moments at home become a bit of a dash (remember this post?). Instead of savoring our tasks and conversations, we hurry through it all, endlessly diving into the next task. But, we’re hungry for more than ..read more

Yep, it’s that time of year again. Monsoon madness. You’re likely well aware that it can wreck havoc on your landscaping. But, did you know that monsoon season can also put extra pressure on your A/C? When debris builds up around your outdoor unit, the unit works much less effectively. The good news is — protecting your A/C is easy. Just check your unit for debris throughout the season, and tidy it up as necessary. With that bit of extra TLC, your system will be set to finish the summer season strong! _______ If you need help taking care of your home’s systems and appliances, we’re happy to le ..read more

You know what’s beautiful about this day and age we live in? The endless options that exist to suit your preferences! To be able to choose precisely what color, material and pattern you desire – in anything from your car to your socks is pretty amazing. You know what’s challenging about this day and age we live in? Deciding between all the options Really, decision fatigue is no joke.  We recognize making a decision about which home warranty plan is right for you can feel like just another addition to the decision overload. To help simplify your decision-making process, we’re walking you ..read more

Picture this — you’ve escaped the Valley’s heat for a vacation. After enjoying a refreshing time away, you return home, quickly learning your air conditioning isn’t running as it should be. The culprit? A filter overdue for a change, which overheated the unit. That isn’t a pretty picture. The last thing you want to do when you return is face new maintenance problems. To help you keep your systems and appliances running smoothly while you’re away, we’ve compiled a few tips. 1. Change your air filters. Air filters get dirty, especially here in the dusty desert.  It’s a good idea to cha ..read more