Thanks to the recent and rapid rise of digital transformation adoption of digital communication channels and tools has risen to a higher level of priority than ever before. Communication has always been a fundamentally essential aspect of both business, and human society, but the digital age has elevated its value ..read more

Since the emergence of cloud computing, the use of the cloud by telecom providers has not grown as it has in other sectors. Cloud Service Providers and SaaS companies have grown up independent of telecom providers, rendering the network as an afterthought. The end customer uses whatever network service they have in place, or the SaaS company bundles network connectivity as part of the service. Consequently, the “telco cloud” as a source of revenue growth for telecom providers has been underwhelming. This may be changing due to a more expanded use of Communications Platform as a Service, or CP ..read more

SIP trunking is continuing to grow as a leading way to connect SIP (VoIP) telephony systems with connectivity providers as it has for nearly two decades. When VoIP became the de facto protocol for voice calls, given the disruptive economics compared to using dedicated circuits to connect headquarters with branch offices, adoption skyrocketed. Innovators found new collaboration applications-based on VoIP including unifying communications between traditional telephony, software-based platforms (Zoom, MS Teams, etc.) and cloud contact center platforms enabling agents to work from their homes if ..read more

It’s Cybersecurity Awareness Month, and in the spirit of sharing important information and insights about the ever-changing security landscape, it is important to remember that securing voice sessions is becoming more important than ever as attacks on voice applications are skyrocketing ..read more

There is no slowing down when it comes to the growth of Communications Platform as a Service (CPaaS). The benefits of programmable, cloud-based voice, video, messaging, chat, and collaboration – along with security features like 2FA or OTP – are simply too obvious for businesses of any size to ignore. Add to that the ability to integrate CPaaS using emerging multi-service API marketplaces with services such as Microsoft Teams (using Direct Routing as a Service), or SIP trunking (yes, SIP trunking as a Service STaaS), or even other third-party Unified Communications services, then the possibil ..read more

SIP trunking has been around for a very long time and has grown dramatically for over two decades ..read more

The cloud is no longer the future; it is now, truly present and pervasive. The question for so many businesses is no longer whether to move to the cloud but when and how, and in particular which cloud service would best serve your company’s goals. It would be helpful to have a guide to help you determine which cloud service is best for your business and guide you to understand cloud communications as a service. Business operations are inevitably impacted by cloud migration, so gaining a good understanding of the options available - and the opportunities and challenges they present - is a wort ..read more

Although the telecommunications industry was one of the first sectors to take an active interest in application programming interfaces (APIs), carriers have not fully capitalized on the business opportunities APIs present. However, the market for APIs is growing quite rapidly, with the global telecom API market size accounting for USD$ 206.14 billion in 2021. Now, as web and mobile technologies evolve, it is becoming essential for every telco carrier to leverage APIs in some form. More and more consumers are expecting telco services to be embedded in a range of platforms, notably mobile devi ..read more

Moving voice services to the cloud is a major undertaking, offering enticing opportunities for enterprises while at the same time carrying considerable challenges. For a growing number of large enterprises, this process involves leveraging their existing Microsoft stack - and Microsoft Teams in particular - because it’s already deeply embedded in their communications and collaboration infrastructure. According to Microsoft , Teams usage has grown from 2 million users in 2017 to 20 million by the end of 2019 with exponential growth to 270 million at the end of 2021 ..read more

Digital transformation has driven the development of various technologies and solutions that have become integrated into everyday life, consistently improving employee productivity and customer experience. At the same time, the traditional communications sector has stagnated, lacking creative tools, and relying on the existing paradigm of dedicated, siloed applications to provide real-time communications ..read more