If the VM connect app shows poor WiFi then you can request a WiFi Pod, not a new Hub.  ..read more

You just need a wireless access point in the garden room. Connect it to the cable. You don’t need modem mode. Something like the TP-Link AX 1800 WiFi 6 Access Point.  Just set both the Hub and AP to the same SSID and password for seamless roaming.  ..read more

My contract with virgin isn't due to end until 18th of may but I have received this message and my internet has been disconnected.  In app, I am told that my services have been restricted due to my current bill being over due but the direct debit does not leave my account until may 20th.  This is quite daunting to be honest since I have checked and all my direct debits are up to date. Is this a fault on my end or Virgin medias? Thanks in advance ?   ..read more

Seeking some advice please We have the Hub 5, we've taken an ethernet cable out to a converted room in the garden. It's out of WiFi range. If a booster doesn't help we will need to use the ethernet and presumably a router. Can anyone recommend something that works well with the hub 5 1g speed. Do I need to adjust the hub settings, someone mentioned putting the hub into router mode. Is there a guide?      ..read more

You'll have to demonstrate an actual fault before VM will send someone to repair it.  ..read more

The function of VM's "Complaints Department" (probably one person WFH part time) is to shut down complaints with as little action as possible.  If you really want a result, the Ombudsman will be needed.  ..read more

How did you move the Hub?  If it wasn't done by a VM technician then you may have caused the problem. What you have said about '10mb' is nonsense.  ..read more

Try reporting it in this thread: https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151601/page/2#comments   ..read more

I need help with a noisy manhole cover located just outside our property on Whightman Road (n8 0hh). The manhole cover makes a loud metal clanking noise every time a vehicle drives over it, which happens frequently due to the road's busy nature. It's even worse when heavy vehicles like trucks or buses pass, causing the manhole to rock.  The constant noise, particularly at night, is extremely disruptive and affects our sleep. I've already complained to the council but they said it's VM's responsibility to fix it. Can you let me know how this can be fixed please ..read more

Hi SueR33, Did you respond to the private message that forum team member @Robert_P sent you on the other thread that you originally responded to << here >>  ..read more