General Configuration Network access true Maximum Number of CPEs 1 Baseline Privacy true DOCSIS Mode 3.1 Config file 54k;fg87dsfd;kfoA,.iyewrk Primary Downstream Service Flow SFID 474 Max Traffic Rate 1200000450 Max Traffic Burst 42600 Min Traffic Rate 0 Primary Upstream Service Flow SFID 473 Max Traffic Rate 110000274 Max Traffic Burst 42600 Min Traffic Rate 0 Max Concatenated Burst 42600 Scheduling Type bestEffort ..read more

Network Log Time Priority Description Mon Dec 11 6 US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: .;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Mon Dec 11 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Sun Dec 10 6 US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; Sat Dec 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC ..read more

3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 43.520599 5120 KSym/sec 64QAM 3 2 23600000 43.020599 5120 KSym/sec 64QAM 5 3 30100000 43.020599 5120 KSym/sec 64QAM 4 4 43100000 43.520599 5120 KSym/sec 64QAM 2 5 49600000 43.520599 5120 KSym/sec 64QAM 1 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 US_TYPE_ATDMA 0 0 0 0 2 US_TYPE_ATDMA 0 0 0 0 3 US_TYPE_ATDMA 0 0 0 0 4 US_TYPE_ATDMA 0 0 0 0 5 US_TYPE_ATDMA 0 0 0 0 3.1 Upstream channelsChannel Channel Width ..read more

3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 1.700001 40.366287 QAM256 25 1 139000000 2.099998 38.605377 QAM256 1 2 147000000 2.000000 38.983261 QAM256 2 3 155000000 1.099998 38.605377 QAM256 3 4 163000000 1.500000 38.983261 QAM256 4 5 171000000 2.000000 38.983261 QAM256 5 6 179000000 2.099998 38.983261 QAM256 6 7 187000000 2.200001 38.983261 QAM256 7 8 195000000 2.099998 40.366287 QAM256 8 9 203000000 2.200001 38.983261 QAM256 9 10 211000000 2.200001 40.366287 QAM256 10 11 219000000 2.000000 40.366287 QAM256 1 ..read more

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream Cable Modem Status Online DOCSIS 3.1 Primary downstream channel Locked SC-QAM DOCSIS 3.0 channels 31 5 DOCSIS 3.1 channels 1 1 ..read more

Hi,  ive been noticing intermittent drops in my broadband that seem more like high packet loss then actual disconnections, when i looked at the Hub 4 status there is this message in the network log thats mentioned in the subject, ive seen in previous posts around the same thing its required to post the logs     ..read more

I have the same issue with Hub 4 done reset multiple times. Sam issue cannot log into UI on computer and VM connect cannot find Hub 4. I want to access my Hub 4 to set up MAC filtering for my kids devices but this is hopeless and frustrating. Is Hub 5 any better and if so how can one upgrade ..read more

Hello, I’ve just moved in to a new house and the wall socket is in the back corner of the house. Terrible signal (even with boosters) to the devices in the home - plus I have to keep resetting the Sky Q boxes. Is this possible to book a non-fault technician visit to move the wall socket to a better location please? If so, can someone from VM contact me on here to get that booked in? Thanks, Gemma ..read more

11/12/2023 21:09:0 Warning! RCS Partial Service;CM-MAC=nnn;CMTS-MAC=nnnn;CM-QOS=1.1;CM-VER=3.0; ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked40.3718466002Locked38.940294782893Locked37.9687221782764Locked38.2516451259475Locked40.3927238716Locked40.927207Locked40.98408Locked40.3616379Locked40.3124571159210Locked38.9307735859211Locked40.3141301740512Locked40.34953266013Locked40.9122912114Locked40.37667900015Locked39.8190072174616Locked40.93520198517Locked40.32941131418Locked40.34445167719Locked40.95963920Locked40.9149722421Locked40.9433922Locked40.34091123Locked40.992024L ..read more

Thanks for coming back to us @Waseemmm89, and I'm sorry to hear of the continuation of this issue. I've looked into the local area and don't see any local area issues that would be detrimental to the services. When running a flow on the router, no issues are being flagged. Can you please confirm if and when you last performed a pin hole reset on the hub, to see if this resolves the issue for you? Thanks, David_Bn ..read more