People are used to 24/7, personalized service. We can pay our bills online, order our coffee from our phones, and have products delivered overnight. This has reshaped expectations, putting an onus on government organizations to match private sector services and experiences—so much so that 93% of respondents in Boston Consulting Group’s (BCG) third annual Global Trust Imperative 3.0 report said they expect government quality of service to be on par with leading tech companies, the commercial sector, and government providers.  Relying on legacy information technology (IT) systems makes it d ..read more

A government agency’s ability to manage cases efficiently has the potential to greatly affect people’s lives. It’s the difference between whether or not someone can gain access to social services, whether the proper road closures are made, and how grants and funds may or may not be appropriated. Agencies are aware of this and know that constituents want easier experiences. However, many seem to be falling short of delivering on this expectation. In fact, findings from our Connected Government report indicate only 16% of constituents say the government successfully uses technology to improve ex ..read more

How’s your government data analytics strategy going? The McKinsey Global Institute estimates that data and analytics could create approximately $1.2 trillion a year in value across the public and social sectors. And, as artificial intelligence (AI) continues to make waves, it’s an opportune time to make sure your data strategy and processes are in place.  Why is government data so important now? Government data and analytics impact the services you provide to your constituents. They enable agencies to see how efficient their operations are and better understand what services their constit ..read more

Think about what could happen if you don’t have a good handle on your field service assets. Without a proper process in place, you risk operational inefficiencies, increased costs, and a decline in overall performance. You might even jeopardize the safety of your employees, contractors, and customers. Enter asset service management, the process of effectively managing and maintaining physical assets in field service. With the best field service management software with AI and the right outcome-based service contracts, you’re set up for successful asset service management. Here’s what you need ..read more

The AI boom is here, which means it’s time to see how AI in government can make things run smoother for both organizations and constituents.  For government and public sector organizations, there are clear ways that AI can help make you more efficient and serve people in better ways, such as data processing, cyber security, and public planning, to name a few.  Public agencies have an opportunity to create awareness around the importance of AI in government. This AI boom means it’s a great time for government workers to gain new skills and secure their future. Gaining these in-demand ..read more

Despite improvements in the public sector making services more modern and in line with private sector organizations, customers are still unsatisfied with the results. The public sector has a huge opportunity to increase trust in government services in a cost effective, efficient way. Imagine having a seamless customer experience with your local or state government agencies like you have with private sector businesses. What if they went the extra mile during significant life events, sending a care package to parents of newborns, for example, or telling retirees about new programs for active agi ..read more

You probably have an opinion about the effectiveness of our government. Most of us do. Your opinion may have been swayed by your personal interactions with public sector employees and organizations. These interactions are increasingly moving online, along with private sector services like grocery ordering and telehealth appointments. Now, people expect the public sector to be just as efficient as private sector companies. But new Salesforce research shows that there is still room for improvement when it comes to digital service delivery in the public sector. Of the 35,000 people surveyed in th ..read more

Many traditional IT security strategies, such as VPNs and firewalls, became essential over the last few years due to the increase in remote work. These cybersecurity strategies create a perimeter around the network that enables authenticated users and devices to traverse the network and access resources with ease. However, relying solely on the perimeter approach is becoming less effective, less efficient, and more dangerous for organizations of all kinds. Now, remote work is at its peak, and many assets are in the cloud. Remote workers need secure remote access to their applications, data, an ..read more

We now have the world at our fingertips — thanks to digital platforms. We can now hail a ride with Lyft, pay friends back through Venmo, have groceries delivered by Amazon, and find answers to pressing questions on Google. These platforms have created a remarkable interconnectedness with most digital services and functions people experience each day. As more users flock to these platforms, companies gather more data to improve style and functionality, better anticipate needs, and create more targeted and personalized experiences. This shift in consumer-focused application experiences is rapidl ..read more

Across all industries, we recognize employees and stakeholders are demanding more flexibility in where they work. This flexibility introduces challenges to the traditional landscape of information technology (IT), particularly with things like cybersecurity attacks and ransomware attacks becoming increasingly common. This is particularly true for our public sector partners who continue to deliver essential services to keep our government running. The public sector cannot ignore the real government cybersecurity risks it faces, and while they must modernize and adapt to this new operating model ..read more