on The Importance of Client-Side Monitoring in Your WebRTC Application Client-side monitoring is a crucial task in the development of any real-time communication application. In this post, we emphasize the importance of monitoring for WebRTC applications, highlighting its role in identifying and troubleshooting user-side issues.  What is Monitoring? Sometimes overlooked in the development of web applications, monitoring is a vital task alongside testing, especially in WebRTC applications. It aids in identifying and troubleshooting user-side issues that can disrupt meetings and cause poor ..read more

on How to Monitor Your WebRTC Application Built with Daily In a prior post, I spoke about the importance of client-side monitoring your real-time application and introduced you to some of the more important elements, like events and browser metrics such as packet loss and bitrate. If your application is built with a CPaaS, most providers offer dashboards where customers monitor the performance of their WebRTC applications. Daily, a WebRTC.ventures CPaaS partner, stands out for its simple, yet powerful, approach for providing real-time communication features ..read more

on Watch WebRTC Live #90: Where Does WebRTC Fit in the State of Broadcasting? On the April 10, 2024 episode of WebRTC Live, Arin welcomed industry guest, Dan Jenkins for a discussion on a wide range of real-time and broadcast technologies and where WebRTC stands amidst these advancements. Dan shared the latest updates on the WHIP/WHEP protocols, discussed unbundling with WebTransport and WebCodecs, and delved into other cutting-edge technologies including Media over QUIC and SRT. Dan Jenkins is the founder and CEO of Nimble Ape and Everycast Labs and the organizer of&n ..read more

on How to Build a Custom Integration to External Telephony for your CPaaS-based WebRTC App The seamless browser to browser real-time audio and video communication that WebRTC enables is supported by a complex infrastructure. Things like signaling, NAT traversal and codec optimization can be difficult to maintain by the average development team unfamiliar with the intricacies of the WebRTC stack. CPaaS providers such as the Amazon Chime SDK, Daily and Vonage encapsulate such complexity and offer easy to use Application Programming Interfaces (APIs) that you can integrate into your application ..read more

on Best Practices in Managed Service Provider (MSP) Operations As the Program Manager of our dedicated Managed Services Provider (MSP) team at WebRTC.ventures, I cannot help but feel a profound sense of pride. Leading this talented and committed group has not only been a professional privilege, but a personal journey of growth and learning. Through the unwavering commitment and collaborative spirit of our team, we've navigated the complex landscape of providing superior managed services for real-time applications, uncovering valuable insights that are essential for ..read more

on Deterministic AI and Generative AI in the Contact Center (Enterprise Connect Recap) At Enterprise Connect 2024, I saw the latest updates around AI in enterprise communications. It was an interesting contrast to my 2023 visit to the same conference. While the hype was more or less the same, there has definitely been progress in turning that hype into reality. This was especially true around Deterministic AI and Generative AI in the contact center.  https://youtu.be/dDcQyRP5570 As you might guess from the name, the annual Enterprise Connect conference is ..read more

on WebRTC.ventures Team Talk: March 2024 Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones we can talk about! Building a WebRTC SDK for Windows applications using C#. Built a PoC using the Janus Gateway Server and the aiortc Python WebRTC library  Added ..read more

on Adding Call Stats to Voicebot Flows In a previous post, Evaluating and Improving Voicebot Flows with Call Stats, we introduced this vital health check for the continuous improvement of voicebot performance. Call statistics gauge bot effectiveness and identify bottlenecks and potential flow disruptions in AI agent workflows. Adding call stats to voicebot flows involves identifying where the business logic is defined and adding the corresponding logic there. For simple scenarios, recording the data can be done taking advantage of tools that ..read more

on Previewing Enterprise Connect 2024 and the State of Enterprise Communications As I prepare to attend Enterprise Connect 2024 in Orlando next week, I’ve been thinking about what has changed around the state of large-scale business communications and enterprise-ready AI since last year’s event. I’m also very curious to hear what the speakers and vendors see on the horizon.  My only full day there will be Wednesday March 27, so there’s going to be a lot to pack in! If you’ll be at Enterprise Connect, too ..read more

on A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer service or sales calls, transcribe them, and then leverage an LLM to analyze the activities to evaluate agent effectiveness, identify areas for improvement, and gain a range of ..read more