This information in this article affects only those Adobe Connect Hosted customers who have made network or firewall exceptions to trust Adobe Connect Hosted servers by IP as authentic targets of outbound traffic. The DNS A-record names of the fully qualified domain names of the Adobe Connect Hosted servers will not change, only the IP addresses as we upgrade from IPV4 to IPV6. The Adobe Connect support team has reached out to all hosted customers who we have listed as those who have made proxy or firewall exceptions by IP to accommodate the RTMPS streaming protocol on their network. If you ne ..read more

Note: This article contains images. You may need to refresh the WordPress page in your browser to view it. It may be desirable in rare cases to suppress the Adobe Connect Meeting application update pop-up on clients. While it is always prudent to try to keep users updated to the latest version of the Adobe Connect Meeting Application, there are circumstances where it may be necessary to skip some versions. Use cases such as internal networks where the MSI is used to deploy the application and where each update must go though an approval process include such examples. Another may be when GPO re ..read more

Note: This article contains images. You may need to refresh the WordPress page in your browser to view it. Note: This article focuses on the What’s New pop-up. If you wish to suppress the Adobe Connect Meeting Updater pop-up, see this article: Adobe Connect Meeting Application Update Suppression for On-premise Deployments Determine the exact version number that is triggering the pop-up: If allowable by GPO, open a Meeting in the browser and use the developer’s tools as shown here below: Use the version number shown on your 12.X server in the index.html. Set same version in index.html (this is ..read more

Note: This article contains images. You may need to refresh the WordPress page in your browser to view them. In Adobe Connect version 12.4, a WebRTC Meeting recording will fail to start if the recording is started before starting the audio conference in the meeting: Workflow: Open an Adobe Connect Meeting where there is an audio profile integrated. Do not Start the Audio Conference Attempt to start Recording the Meeting without the audio started A dialog pops up for recording information (Note the ’Start Audio Conference’ check box is not selected by default) The Recording will fail to start ..read more

***This blog contains an image, if you do not see it please refresh your browser *** With Adobe Connect 12.4 comes many new features including the ability to edit Enhanced AV MP4 recordings. https://helpx.adobe.com/ie/adobe-connect/release-note/adobe-connect-12-4-release-notes.html Recording Editor Hosts will be able to edit recordings for Enhanced Audio Video enabled rooms. The new recording capability works from browsers and allows hosts to edit out sections of recording without needing to download the desktop application.  The new recording editor will have various usability enhanceme ..read more

In the Adobe Connect Meeting Applications after Version Win 2022.5.109.64h, a default GPU setting for WebRTC, affects offline recordings by making them opaque. The latest production version, Win 2022.10.42.64h is affected: The issue is fixed in the next version of the Adobe Connect Meeting Application and release is pending. The workaround for this issue is very simple. In the Adobe Connect Meeting Application, if you click Ctrl-q, you will see the default configuration settings for the Meeting Application includes a checked block beside the option to Enable GPU: Simply uncheck this to take ..read more

With the introduction of Adobe Connect 12.0, hosts got the option of enabling significantly improved audio and video with the new Enhanced Audio/Video option. Meeting hosts can now enable this in meetings, classrooms, and webinars, simply by checking a box. Yet even though hosts are warned that mobile apps must be version v3.2 or higher, there is nothing currently preventing mobile users with older apps from joining these enhanced meetings – with no audio or video!  Users joining with the Adobe Connect mobile app version 2.7 will join these meetings as usual and will be able to see conte ..read more

ISSUE DESCRIPTION: Enhanced Audio/Video option is missing while creating new/ editing old meetings ENVIRONMENT: Adobe Connect Hosted Adobe connect Meeting Adobe connect 12.0 and Above. SOLUTION: Login to Adobe connect account as an Administrator. Run this XML API: https://xxxxxx.adobeconnect.com/api/xml?action=acl-field-update&acl-id={account-id}&field-id=use-webrtc-audio-video&value=true (NOTE: In the above custom API link replace xxxxxx.adobeconnect.com with your Adobe connect domain and {account-id} with the Account ID of your Connect domain) ADDITIONAL INFORMATION: To Fin ..read more

*** This article contains images, hit refresh if they do not appear *** An added bonus with Enhanced AV in Adobe Connect v12 is meeting recordings are now recorded directly to MP4 format. Conversion is no longer required. This has several benefits, one of which is the recording is immediately available for download and offline distribution. In the GUI a recording’s MP4 can be obtained using the Download file option Customers who use the xml-api to integrate Adobe Connect with their LMS system can also provide this download option. Step 1: List the Meeting’s recordings /api/xml?action=sco-cont ..read more

ISSUE DESCRIPTION: How to disable the stepped away notification. ENVIRONMENT: Adobe Connect version – 12.0 and above Adobe Connect Meeting SOLUTION: Login to any meeting on Adobe Connect 12 and above. Go to Preferences > Menu Bar> Select Disable step away notification: ADDITIONAL INFORMATION: This is a new feature in Adobe connect 12 ..read more