Cork, Ireland, 8th December 2022: Spearline, a leading global provider of communication testing technologies based in Co. Cork, Ireland, has acquired Callstats analytics, diagnostics and optimization technology for WebRTC from 8x8, Inc. (NASDAQ: EGHT) for an undisclosed sum. 8x8 is headquartered in California, USA. This acquisition will enable Spearline to utilise Callstats’ proprietary technology to provide the best in class solution for testing and monitoring critical business telecommunication services for its global client base. Spearline’s solutions provide businesses with the tools need ..read more

8x8 callstats: Giving Productivity and User Experience a Boost in an Era of Remote Work Imagine that you’re calling into customer support, and after waiting for what seems like forever, you’re finally connected with an agent. But then, it’s hard to hear them because there’s a loud, intermittent echo interrupting your conversation. The agent apologizes a few times for not being able to catch your answer or verify your question. Because of the choppy connectivity or background noise, you have to repeat yourself, and audio delays have caused both of you to speak over each other on more than ..read more

Proximie’s mission is to help save lives. The company’s platform handles high-definition (HD) video as well as  augmented reality, enabling clinicians worldwide to provide remote expertise to colleagues during live surgical procedures. The Challenges: Improving call quality Proximie was growing fast but it needed a better way to monitor its platform and the quality of video calls, so it could proactively keep service levels high and share key data with customers. Major healthcare organizations required certainty that users were getting a high-quality experience. Meanwhile, defense cu ..read more

As the numbers of remote workers continues to grow, and the number and duration of critical conferences with large numbers of participants continues to grow, IT Departments and Supervisors need real-time data and insights to deliver high quality services and data-driven, cost-effective support. Our goal is to enable support organizations to delight their users by being able to quickly find completed and live conferences, pinpoint specific users and groups, and easily drill-down to find root causes for service and quality issues. 8x8 and callstats are meeting the challenge! We continue to liste ..read more

When a customer reports an issue that endusers are facing, oftentimes it is the enduser's device, network, or environment which is causing the issue. We introduced Pre-call tests in 2017, Global Release in 2018, and based on the feedback we evolved it to run in the background at regular intervals, not just before the call (`startPreCall(iceServers, interval)`). In v2, we rebranded precall test to Smart Connectivity Test,  by introducing the concept of running test on different networkTypes (wifi, ethernet, mobile) and doppler tests (against near and far location), this provides robust ins ..read more