In the digital economy, process automation is a critical factor for operational excellence. Intelligent systems take over some of the control of recurring everyday tasks. The key advantage: they are faster and more reliable. However, implementing software and AI for automation requires a focus on a clear business vision and fundamental customer needs. If you want to generate long-term added value, you should follow a few rules and critically question prevailing assumptions. The article A practical look at process automation – how to avoid common mistakes appeared on MoreThanDigital, written b ..read more

Data is the key to the future – whether for efficient mobility concepts, personalized education or medical progress. Nevertheless, ignorance and concerns are hindering its use, even though it could significantly increase innovation and quality of life. The article Data affinity is the key to digital transformation appeared on MoreThanDigital, written by Marcel Kappestein ..read more

Long-term customer loyalty is the key to sustainable business success. This article shows how customer care goes beyond traditional customer service and represents a strategic investment in stable customer relationships and continued growth. With practical tips and insights, companies will learn how to implement a successful customer care strategy to differentiate themselves from the competition and delight their customers for the long term. The article Top 5 Tips for Building a Winning Customer Care Strategy appeared on MoreThanDigital, written by Alexandra Anderson ..read more

Throughout 2024, the WealthTech landscape in Southeast Asia has continued to evolve. However, there is a sizable gap between the developed financial centres and emerging economies in Southeast Asia. This article will provide a closer look at the current state and developments of WealthTech in Southeast Asia. The article The State of WealthTech in Southeast Asia appeared on MoreThanDigital, written by Urs Bolt ..read more

Government 'inefficiency' can be crucial to democracy, the protection of social interests and even the prevention of corruption. And slower processes can be essential safeguards, even if they are inconvenient. The article Government is Inefficient, and (Partly) for Good Reason appeared on MoreThanDigital, written by Benjamin Talin ..read more

End-to-end digitalisation is transforming public administration. It enables processes to be handled completely digitally and offers enormous advantages for both public authorities and citizens. But what exactly is behind it? This article explains the basics, highlights the main advantages and highlights the challenges on the way to an efficient, digital public authority. The article End-to-end digitalisation in public administration appeared on MoreThanDigital, written by Materna Group ..read more

Are you drowning in sales metrics and losing sight of the big picture? Here's how to set your B2B sales up for success with just 5 KPIs. Simple, easy to understand and practical. Ready to get an overview? Then read on! The article Optimise sales performance with 5 KPIs appeared on MoreThanDigital, written by Ralf H. KOMOR ..read more

What makes a project successful? Not only must the project have clear objectives, but the right team must also be put together. The latest technologies can help with this. This article explains how these can be used and what conditions must be met. The article Success with the right project team appeared on MoreThanDigital, written by Priska Burkard ..read more

Learn about prototyping as a cornerstone of modern product development, allowing teams to experiment, gather feedback and refine ideas before committing to full development. The article Rapid Prototyping Techniques for Fast Product Development appeared on MoreThanDigital, written by Benjamin Talin ..read more

Last meter delivery precision boosts customer satisfaction and reduces costs. Learn how to transform your last-mile logistics. The article From Last Mile to Last Meter – Precision and Efficiency in Delivery Logistics appeared on MoreThanDigital, written by Simon Seeger ..read more