To access support information on common issues arising post-launch, there are two easy options: Get MS Teams, join "Launch 8 Support" For Connect Care Launch 8, the CMIO will be using Microsoft Teams as a platform to support communication among Trainers, Super Users, resident Super Users, and CMIO staff. A comprehensive "Launch 8 Support Team" has been created and has been populated with Channels for each specialty training track. Guide: How to Set Up MS Teams on an External Device To use MS Teams for launch support, navigate to Launch 8 Support - MS Teams.  Once there, you can pos ..read more

Super Users, Medical Informatics Leads and others supporting prescribers for Launch 8 will find the "Connect Care Launch Incident Management Branch" (CCLIMB) shared workspace an invaluable resource. Although many entries relate to operations supports (and the Manual launch support page remains a go-to for prescriber supports), the CCLIMB information is particularly useful for discovering meeting and on-call schedules. Insite: CCLIMB Shared Workspace   Manual: Launch Supports ..read more

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 8 on May 4, 2024. The last of the series will be integrated into the Super User boot camp that runs Friday May 3, 2024, and is facilitated by Karmon Helmle and David Pincock. The boot camp will focus on launch supports and tools that Super Users can leverage to help Launch 8 users.  The first session of the day (orientation) will be at 09:00-10:00. Orientation will be followed by track-specific sessions on Continuing Care, Ambu ..read more

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 8 on May 4, 2024. This week's 1-hour webinar, on Tuesday April 30, 2023 (12:00, via Microsoft Teams), is facilitated by Dr. Doris Sturtevant, focusing on complex ambulatory workflows, including referrals/consultations, order panels, and preference and patient lists. Participants are encouraged to check related resources: Manual: Patient Movement Manual: Referral Norms Manual: Referral & Consultation Workflows Slides: SU Development Sess ..read more

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 8 on May 4, 2024. This week's 1-hour webinar, on Tuesday April 23, 2024 (12:00, via Microsoft Teams), is facilitated by Tim Graham, focusing on prescriber considerations for the Connect Care patient and provider portals (MyAHS Connect [MAC] and Link), as well as considerations around community and mixed-context providers. Participants are encouraged to check related resources: Manual: Patient Portal Manual: Provider Portal Manual: Mix ..read more

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 8 on May 4, 2024. This week's 1-hour webinar, on Tuesday April 16, 2024 (12:00, via Microsoft Teams), is facilitated by Bruce Wright, focusing on managing In Basket and other in-system communication workflows (e.g., Sticky Notes, Secure Messaging, Pools). Participants wanting to follow-up on some of the communication topics are encouraged to check related resources: Slides: In Basket & Communications Guide: In Basket Best Practices ..read more

For those helping prescribers joining Connect Care for Launch 8, a business card format (easy to reprint) can be an easy handout.  Card: Launch 8 CMIO Supports ..read more

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 8 on May 4, 2024. This week's 1-hour webinar, on Tuesday April 9, 2024 (12:00, via Microsoft Teams), is facilitated by Marinus van der Westhuizen, with a focus on reviewing orders for interfacility transfers (IFTs), external orders in Continuing Care, and therapy plans. Participants are encouraged to check related resources: Manual: Patient Movement - Interfacility Transfers Manual: Workflows - Long-term Care Manual: Therapy Plans Par ..read more

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 8 on May 4, 2024. This week's 1-hour webinar, on Tuesday April 2, 2024 (12:00, via Microsoft Teams), is facilitated by Darren Hudson, and focuses on in-system dictation and voice-activation with Dragon Medical One (DMO) and mobility apps.  Participants are encouraged to check related resources: Manual: In-System Dictation - DMO Manual: Voice Commands Slides: SU Development Session - Mobility and DMO Participants may wish to review pa ..read more

We've previously posted about the current series of Super User Development Sessions offered in the weeks leading up to Connect Care Launch 8 on May 4, 2024. This week's 1-hour webinar, on Tuesday March 26, 2024 (12:00, via Microsoft Teams), is facilitated by Echo Enns, and focuses on prescriber expectations of one another for a safe, efficient, and effective clinical information system experience. Participants are encouraged to check related resources: Manual: Norms and Compacts Manual: Minimum Use Norms Manual: Documentation Norms Manual: Communication Norms Manual: Ord ..read more