Here are the best customer analytics conferences to keep you updated with the latest industry insights and understand the latest market dynamics. The post 10 Best Customer Analytics Conferences To Learn From The Best appeared first on The CX Lead ..read more

The best chatbot conferences to stay on top of the latest industry insights, all with expert panels, workshops, and networking for AI, CX and customer service professionals. The post 6 Chatbot Conferences To Help You Innovate In 2024 appeared first on The CX Lead ..read more

Competitive intelligence analysis is how companies learn from market competitors, refine their products, and gain competitive advantage. Here we present a five-step process for putting CI analysis to work for you. The post Master Competitive Intelligence Analysis In 5 Steps appeared first on The CX Lead ..read more

A selection of CX job openings for all career stages, April, 2024 The post Hot & CX-y Jobs: April 2024 appeared first on The CX Lead ..read more

If you work in customer service or customer experience, you’ve no doubt heard about the Net Promoter Score or NPS. It’s a powerful metric that seeks to supersede many other metrics, providing the perfect all-encompassing snapshot of your company’s CX. It is a powerful metric, but it’s also full of nuance. NPS scores vary widely […] The post What Is a Good NPS Score? Industry Benchmarks & Tips for 2024 appeared first on The CX Lead ..read more

A complete guide to all things customer service! Focusing on customer service in the SaaS industry, this guide covers pre- and post-sales support, the role of technology, service team management and measuring and improving common service metrics and KPIs. The post The Art Of Exceptional Customer Service: Strategies For SaaS Success appeared first on The CX Lead ..read more

Virtual call centers are one of the biggest advancements in the history of customer service. They offer flexibility, scalability and reduced costs, all while improving the customer experience. Read on to learn what they are, how they work and what you need to do to implement a virtual call center of your own. The post What Is a Virtual Call Center? appeared first on The CX Lead ..read more

Learn what it takes to deliver a superior customer service experience. The post Customer Service Management: Explained appeared first on The CX Lead ..read more

As someone passionate about customer success, I’ve found immense value in diving into podcasts dedicated to this field. They offer a wealth of practical insights, trends, and strategies, all essential for staying ahead. 18 Best Customer Success Podcasts Explore these top 18 customer success podcasts for in-depth knowledge and tips: Best Customer Success Podcasts Overview […] The post 18 Insightful Customer Success Podcasts to Listen to in 2024 appeared first on The CX Lead ..read more

For those aiming to stay abreast of the latest CX trends and practices, these podcasts will help you hit your goal. They're from the biggest names in the world of customer experience. See my notes below on which ones to listen to and why they stand out! The post 18 Customer Experience Podcasts To Listen To In 2024 appeared first on The CX Lead ..read more