Genesys blog
1000 FOLLOWERS
Get industry news for contact centers, customer experience, artificial intelligence, employee experience, and more on the Genesys blog. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and..
Genesys blog
2d ago
Nearly half of customer experience (CX) employees globally say they hate the time pressures, inconsistent expectations, and ..read more
Genesys blog
2d ago
The quality of your customer relationships and their experiences define your success. Time-strapped customers want personalized ..read more
Genesys blog
2d ago
Customer service agents have stressful, high-pressure jobs. They often need to deal with frustrated customers calmly and with ..read more
Genesys blog
1w ago
The pandemic has changed nearly everything for retailers, their employees and consumers. According to the US Department of ..read more
Genesys blog
1w ago
In today’s competitive business climate, what sets organizations apart is not only the customer experience (CX) they provide ..read more
Genesys blog
1w ago
The best data tells a story. When it comes to customer experience (CX), the best stories are ones of frictionless journeys ..read more
Genesys blog
3w ago
“Would you like fries with that?” The simple, well-known question asked at fast-food giant McDonald’s is classic example of ..read more
Genesys blog
3w ago
Imagine if your customers could have the same experience on your website as they do your physical store. While there are several ..read more
Genesys blog
3w ago
Banking products often are strikingly similar from one bank to another. While one bank might offer a slightly different rate on ..read more
Genesys blog
1M ago
Delivering effortless experiences that exceed expectations is critical to your success. But call center software that forces you ..read more