How Businesses Put Experience Orchestration Into Practice
Genesys blog
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4d ago
Giving customers a great experience has become as much a part of strategic planning for businesses as pricing, quality ..read more
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Unleashing the Power of Customer Journey Orchestration
Genesys blog
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4d ago
Today, customers want to achieve their service and purchasing goals through simple and connected experiences across any channel ..read more
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Mastering Data Analytics for Customer Experience Excellence
Genesys blog
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4d ago
Data analytics and experience orchestration are two distinct but related concepts that are increasingly important as businesses ..read more
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The Levels of Experience Orchestration
Genesys blog
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4d ago
Experience Orchestration is the creation, delivery and optimization of customer and employee experiences using communications and ..read more
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Celebrating Our 2024 Customer Innovation Awards Winners
Genesys blog
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4d ago
For 19 years, the Genesys Customer Innovation Awards have recognized and celebrated the remarkable accomplishments of our ..read more
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Updates from Xperience 2024: The CX Event of the Year
Genesys blog
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4d ago
There are carrots, and then there are sticks — but sticks don’t work particularly well. Merijn te Booij, GM of Workforce ..read more
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3 Ways AI Supports a Multilingual Contact Center
Genesys blog
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4d ago
In the contact center, reports show that 65% of agents say their cases are more complex than a year ago, and that volumes are set ..read more
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Generational Dynamics in the Experience Economy: What to Know for Success
Genesys blog
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4d ago
Four distinct generations comprise most of today’s consumers and workers, each with a unique set of values, expectations and ..read more
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Shaping the Experiences of Tomorrow — Today
Genesys blog
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2w ago
AI is driving a seismic shift in customer and employee experiences, including how businesses manage them. With nearly unlimited ..read more
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Leading in the AI Era Means Rethinking Executive Roles
Genesys blog
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2w ago
AI is changing everything, including your C-suite.   We’re still in the early days of the AI era, and it’s already been a ..read more
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