Cultivate a Culture of Belonging for Your CX Agents
Genesys blog
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2d ago
Nearly half of customer experience (CX) employees globally say they hate the time pressures, inconsistent expectations, and ..read more
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4 Challenges of Running Outdated Contact Center Technology
Genesys blog
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2d ago
The quality of your customer relationships and their experiences define your success. Time-strapped customers want personalized ..read more
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5 Ways Gamification Boosts Employee Engagement
Genesys blog
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2d ago
Customer service agents have stressful, high-pressure jobs. They often need to deal with frustrated customers calmly and with ..read more
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4 Strategies to Transform Retail Customer Service
Genesys blog
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1w ago
The pandemic has changed nearly everything for retailers, their employees and consumers. According to the US Department of ..read more
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Now Accepting Nominations: 2023 Genesys Customer Innovation Awards
Genesys blog
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1w ago
In today’s competitive business climate, what sets organizations apart is not only the customer experience (CX) they provide ..read more
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Top Customer Experience Stats to Know in 2023
Genesys blog
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1w ago
The best data tells a story. When it comes to customer experience (CX), the best stories are ones of frictionless journeys ..read more
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Identify Cross-Sell vs. Up-Sell Opportunities with Journey Analytics
Genesys blog
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3w ago
“Would you like fries with that?” The simple, well-known question asked at fast-food giant McDonald’s is classic example of ..read more
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Transform the Digital Customer Experience with Genesys Co-Browse
Genesys blog
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3w ago
Imagine if your customers could have the same experience on your website as they do your physical store. While there are several ..read more
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4 Ways to Truly Personalize the Customer Experience in Banking
Genesys blog
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3w ago
Banking products often are strikingly similar from one bank to another. While one bank might offer a slightly different rate on ..read more
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12 Reasons to Upgrade Your Customer Experience Software
Genesys blog
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1M ago
Delivering effortless experiences that exceed expectations is critical to your success. But call center software that forces you ..read more
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