Genesys blog
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Get industry news for contact centers, customer experience, artificial intelligence, employee experience, and more on the Genesys blog. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and..
Genesys blog
1w ago
The promise of artificial intelligence (AI) in customer experience is huge. According to a recent Forbes Advisor report, most ..read more
Genesys blog
1w ago
Whether it’s rescheduling a flight or simply needing help to set up your Wi-Fi, we’ve all been that customer punching in the ..read more
Genesys blog
1w ago
Being able to offer integrated support across a variety of channels and touchpoints where customers engage with your brand is ..read more
Genesys blog
2w ago
As an independent telecoms industry analyst, I always love the opportunity to change focus and stand in the shoes of different ..read more
Genesys blog
2w ago
While many concepts in technology eventually become obsolete or unnecessary, that’s not true of dialers. After decades of ..read more
Genesys blog
2w ago
To stay competitive and keep up with customer needs, it’s critical for organizations to stay on the cutting-edge of technology ..read more
Genesys blog
1M ago
In the high-stakes world of cloud technology, a successful cloud contact center implementation can transform your business ..read more
Genesys blog
1M ago
We’re seeing a surge of activity — experimentation, piloting and implementation — in the customer service space regarding ..read more
Genesys blog
1M ago
Empowering agents is crucial to maximizing contact center performance. Artificial intelligence (AI)-powered agent copilots are ..read more
Genesys blog
1M ago
Handling competitive pressure is nothing new, but excelling in today’s business landscape requires more than delivering an ..read more