AI Driving Success for Tech-Savvy Healthcare Providers
Intradiem Blog
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4d ago
AI Driving Success for Tech-Savvy Healthcare Providers But healthcare remains behind other industries in agent, patient satisfaction By Robin Gareiss ..read more
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Diagnosing Employee Burnout and Preventing Attrition
Intradiem Blog
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4d ago
Diagnosing Employee Burnout and Preventing Attrition Intradiem’s revolutionary Burnout and Attrition Indicator predicts attrition among contact center agents with more ..read more
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Back Office Challenges Must Become a Front Office Priority
Intradiem Blog
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2w ago
In so many business undertakings, work done behind the scenes gets little attention but has a big impact on results ..read more
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Reinventing Customer Service for Everyone
Intradiem Blog
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3w ago
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are ..read more
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WFM Labs | A New Approach to Contact Center Workforce Management
Intradiem Blog
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3w ago
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an ..read more
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The Dynamic Duo | Agents and AI
Intradiem Blog
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3w ago
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will ..read more
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The Best of AI: Predicting Agent Burnout and Attrition
Intradiem Blog
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3w ago
The best solution to any problem is to prevent it from happening in the first place. The problem of agent ..read more
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Preparing Contact Center Agents for the Tech-Driven Future
Intradiem Blog
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3w ago
Technology has always played a big role in customer service delivery, with automation raising efficiency beyond the level humans alone ..read more
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The Dynamic Duo | Agents and AI
Intradiem Blog
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9M ago
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will ..read more
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8 Essential Tips for Back-Office Call Center Efficiency
Intradiem Blog
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10M ago
As businesses continue to evolve, call centers have become an integral part of their daily operations. However, back-office call center ..read more
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