Intradiem Blog
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The Real-Time Frontline blog provides call center leaders with the latest insights for improving productivity and increasing revenue. Read to learn more. Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience.
Intradiem Blog
2w ago
Contact center cloud technology has revolutionized customer service operations. With contact centers increasingly reliant on cloud-based applications, cloud contact center ..read more
Intradiem Blog
2w ago
As a call center manager, one of your main responsibilities is to ensure that new agents are properly trained and ..read more
Intradiem Blog
2M ago
Though the holidays bring a surge in sales for many businesses, that usually translates to an increased volume of customer ..read more
Intradiem Blog
3M ago
The customer service metrics that matter most to a contact center depend on the organization's specific goals and objectives. However ..read more
Intradiem Blog
3M ago
Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number ..read more
Intradiem Frontline Blog | Intradiem Contact Center RPA
5M ago
Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning ..read more
Intradiem Blog
5M ago
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres ..read more
Intradiem Blog
5M ago
According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience ..read more
Intradiem Blog
5M ago
To say that the last two years have been a disruption to just about every industry you can name is ..read more
Intradiem Blog
5M ago
The modern workplace is a constantly evolving landscape. The tools and technologies employees use to do their jobs are changing ..read more