7 Benefits of Contact Center Cloud Technology
Intradiem Blog
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2w ago
Contact center cloud technology has revolutionized customer service operations. With contact centers increasingly reliant on cloud-based applications, cloud contact center ..read more
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Management Tips: Call Center Agent Onboarding
Intradiem Blog
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2w ago
As a call center manager, one of your main responsibilities is to ensure that new agents are properly trained and ..read more
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Holidays on the Horizon: Is Your Contact Center Prepared for the Chaotic Months Ahead?
Intradiem Blog
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2M ago
Though the holidays bring a surge in sales for many businesses, that usually translates to an increased volume of customer ..read more
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Contact Center Customer Service Metrics That Matter
Intradiem Blog
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3M ago
The customer service metrics that matter most to a contact center depend on the organization's specific goals and objectives. However ..read more
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Management Tips: Contact Center Operational Efficiency
Intradiem Blog
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3M ago
Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number ..read more
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AI at the Crossroads of Industry and Academia
Intradiem Frontline Blog | Intradiem Contact Center RPA
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5M ago
Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning ..read more
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Aligning Agents, Automation and AI
Intradiem Blog
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5M ago
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres ..read more
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Common Customer Service Mistakes Solved by Contact Center Software
Intradiem Blog
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5M ago
According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience ..read more
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Achieving Digital Transformation Through Workforce Automation
Intradiem Blog
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5M ago
To say that the last two years have been a disruption to just about every industry you can name is ..read more
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WFM Software vs. Intelligent Automation
Intradiem Blog
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5M ago
The modern workplace is a constantly evolving landscape. The tools and technologies employees use to do their jobs are changing ..read more
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