Intradiem Blog
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The Real-Time Frontline blog provides call center leaders with the latest insights for improving productivity and increasing revenue. Read to learn more. Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience.
Intradiem Blog
6d ago
AI Driving Success for Tech-Savvy Healthcare Providers But healthcare remains behind other industries in agent, patient satisfaction By Robin Gareiss ..read more
Intradiem Blog
6d ago
Diagnosing Employee Burnout and Preventing Attrition Intradiem’s revolutionary Burnout and Attrition Indicator predicts attrition among contact center agents with more ..read more
Intradiem Blog
2w ago
In so many business undertakings, work done behind the scenes gets little attention but has a big impact on results ..read more
Intradiem Blog
1M ago
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are ..read more
Intradiem Blog
1M ago
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an ..read more
Intradiem Blog
1M ago
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will ..read more
Intradiem Blog
1M ago
The best solution to any problem is to prevent it from happening in the first place. The problem of agent ..read more
Intradiem Blog
1M ago
Technology has always played a big role in customer service delivery, with automation raising efficiency beyond the level humans alone ..read more
Intradiem Blog
9M ago
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will ..read more
Intradiem Blog
10M ago
As businesses continue to evolve, call centers have become an integral part of their daily operations. However, back-office call center ..read more