Heart of the Customer Blog
Heart of the Customer Blog
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Customer experience articles covering customer-focused change management, customer journey mapping, & building a CX vision by Jim Tincher and team. At Heart of the Customer, we understand that delivering remarkable value requires more than just insights and recommendations. We empower organizations to implement customer experience strategies that deliver measurable results.
A Positive Emotional Experience = Good for Customers, Profitable for You
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5d ago
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Navigating Customer Experience Maturity: The Road to Success
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2M ago
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To be a change maker in CX, focus on business outcomes
Heart of the Customer Blog
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4M ago
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Books About Customer Experience: 9 Best Reads for CX Professionals
Heart of the Customer Blog
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5M ago
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Journey Mapping to Hypothesis Mapping: Creating Better CX
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6M ago
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8 Best B2B Conferences To Attend in Upcoming Months
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6M ago
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Customer Experience Map or Journey Map?
Heart of the Customer Blog
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6M ago
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Customer Journey Moments of Truth (Shift Your Focus)
Heart of the Customer Blog
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7M ago
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Employee Experience + CX = Great Experiences
Heart of the Customer Blog
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7M ago
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Gartner’s CX Pyramid: An Approachable Framework
Heart of the Customer Blog
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7M ago
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