Support Driven Expo 2023 Las Vegas - Call for Proposals
Support Driven Blog
by Lizzie Keiper
1w ago
Support Driven Expo 2023 Las Vegas will be held on May 16th & 17th at the UNLV Student Union! SD Expo brings the Support Driven community together to share how Customer Support really works so we can learn from each other and move the industry forward. We’re looking for presentations for all experience levels from Beginner (0-3 years of experience) to Advanced (5+ years of experience) that fit into these tracks: Career Development Customer Experience Data and Reporting Knowledge Management Management Support Operations Deadlines Round 1 Review February 10 - Applications ..read more
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Support Driven Leadership Summit Philadelphia 2023 - Call for Proposals
Support Driven Blog
by Lizzie Keiper
1M ago
Support Driven Leadership Summit will be held at World Cafe Live in Philadelphia on April 3-4, 2023. Support Driven Leadership Summit brings Heads of Support together to tackle their immediate challenges and grow their professional network of leaders in Customer Support. Leadership Summit is a small group experience designed to enable meaningful connections before, during, and after the event. Call for Proposals (CFP): Talks We’re looking for 20-minute talks. Not sure what your fellow Heads of Support would want to hear about? Here are a few possible topics to jump-start your pitch ideas: cu ..read more
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If someone on your team is looking to move on from your Support team, how do you prepare for this?
Support Driven Blog
by Stephanie Gonzaga
1M ago
Navigating Your Career in Customer Support is Support Driven’s advice column about crafting a career for yourself. Whether you've just landed your first customer support job or you're a seasoned pro, navigating your career can feel challenging. In this column, you'll hear from hiring managers, recruiters, and people who've made big career leaps. They'll share strategies, tools, and their experiences, all to help you craft your dream career. From your first job to that big promotion, Navigating your Career in Customer Support will give you all the support you need to build a career you'll love ..read more
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Storing Tier 2 rep name in addition to the Assignee
Support Driven Blog
by Andrei Kamarouski
1M ago
Putting Zendesk to Work is Support Driven’s advice column about getting the most out of Zendesk. Get insights and answers from our community of Zendesk administrators and consultants. Join our Zendesk community and we'll help you put Zendesk to work.   Storing Tier 2 rep name in addition to the Assignee I just want to confirm this, to ensure I am not missing anything in all the docs I have read… Is it really not possible to create new "User" fields on a Ticket? e.g. I want to store a Tier 2 rep's name/email etc. in addition to the Assignee so I can report on both? The idea I want, wh ..read more
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Zendesk Talk vs. Talkdesk, Aircall, etc.
Support Driven Blog
by Andrei Kamarouski
1M ago
Putting Zendesk to Work is Support Driven’s advice column about getting the most out of Zendesk. Get insights and answers from our community of Zendesk administrators and consultants. Join our Zendesk community and we'll help you put Zendesk to work.   Zendesk Talk vs. Talkdesk, Aircall, etc. Hi everyone - I did a quick search to see if the question has come up recently but didn’t seem so: Has anyone been using Zendesk Talk vs. Talkdesk, Aircall, etc.? We’re considering it since we’re already using ZD and have issues with Aircall. - Zendesk Wizard Community Member A: We switched fro ..read more
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SD Expo Update - October 13, 2022
Support Driven Blog
by Guest User
1M ago
We can’t believe the Support Driven Expo in Las Vegas is already next week! Here are the most important milestones and updates you need to know ASAP.   Welcome Party Next Week!The time has officially come! For those of you joining us in Vegas next week, Lizzie has extended an invite for our optional, free activities next Wednesday, October 19” 2:00 PM - 4:00 PM - Foodie Walk on The Strip - Please RSVP here. 4:30 PM - 6:30 PM - Welcome Party @ Gordon Biersch Brewery Restaurant- Sponsored by Partner Hero - Please RSVP here.  A tip from Lizzie: You can pick up your registration ba ..read more
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SD Expo Update - October 6, 2022
Support Driven Blog
by Sonia Sache
4M ago
It’s the month of our Support Driven Expo! Here are the most important milestones and updates you need to know as we get closer to the date. Welcome PartyFor those of you joining us in Vegas soon, Lizzie has extended an invite for our Welcome Party on Wednesday, October 19 (if you're going to be in town already!) Please RSVP for the 4:30 PM - 6:30 PM event @ Gordon Biersch Brewery Restaurant- Sponsored by Partner Hero:  https://www.tickettailor.com/events/supportdriven/776315#   Speakers: Register for your ticket!Gentle reminder to register for your conference ticket if you haven’t ..read more
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SD Expo Update - September 22, 2022
Support Driven Blog
by Sonia Sache
4M ago
Our team behind the scenes dove deeper this week as they create an #expo-sponsors channel, plan the welcome party, and so much more for our upcoming Support Driven Expo on October 20-21 in Las Vegas.  With so much happening, we wanted to make it easier for you by compling the most important milestones and updates you need to know this week! VolunteersWe’re looking for volunteers to help make SD Expo at UNLV in Las Vegas on Oct 20-21 a ? experience. Specifically, we’re looking for help with - Registration - Runner - answering questions, helping as needed during the event, etc. - Photogra ..read more
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SD Expo - Foodie Walk on The Strip - Wednesday Group Activity
Support Driven Blog
by Lizzie Keiper
4M ago
On Wesneday, October 19 between 2-4PM - you can join fellow Expo attendees for a fun foodie walk of the strip! STOP 1: ARIA PATISSERIE at ARIA RESORT & HOTEL 2PM Sweet and savory spot where everything is handcrafted with the freshest and seasonal ingredients. Enjoy some wholesome sandwiches, freshly squeezed lemon juice, and some exquisite chocolate or gelato selections. Walking Directions to find our first stop FROM THE SELF-PARKING ENTRANCE Enter the Casino Floor and follow the left-hand walkway towards the Poker Room. Continue forward passing the Cashier on your left. ARIA Patisserie w ..read more
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SD Expo Update - September 15, 2022
Support Driven Blog
by Sonia Sache
4M ago
Speakers are busy with talks and workshops, and our team behind the scenes has closed out all sponsorship handoffs! As more work gets done for our upcoming Support Driven Expo on October 20-21 in Las Vegas, we can’t help but share the important milestones and updates with you! Title & Takeaway Deadlines Attention Expo Speakers! Today is the deadline for finalizing updates to your title and takeaway. Thank you to everyone who has already addressed and submitted your updates. For those of you not working with a talk editor, don't panic, though, if you're not ready! These two pieces can be t ..read more
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