In this week’s blog, I discussed about how you can win by equipping your people with technology. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact The post The AI Advantage in Customer Experience: Balancing Automation and Empathy (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

In the evolving world of customer experience, artificial intelligence (AI) is a game changer. AI offers businesses unparalleled efficiency and scalability, from personalized recommendations to real-time chatbots. But here’s the catch: as automation grows, so does the risk of losing the human connection that fosters loyalty and emotional bonds with customers. As I’ve shared in… The post The AI Advantage in Customer Experience: Balancing Automation and Empathy appeared first on Joseph Michelli | The Michelli Experience ..read more

In this week’s blog, I discussed about my predictions for the trends that will dominate the CX landscape in 2025. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please… The post Customer Experience Predictions for 2025: Insights from the Field (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

As we begin 2025, customer experience (CX) continues to evolve, driven by technological advancements, shifting consumer expectations, and an ever-deepening focus on emotional engagement. Drawing on my work as a consultant, author, and professor of service excellence, I want to share my predictions for the trends that will dominate the CX landscape in 2025. 1.… The post Customer Experience Predictions for 2025: Insights from the Field appeared first on Joseph Michelli | The Michelli Experience ..read more

In this week’s blog, I discussed about service excellence during high stress. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact       The post Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

I’ve always liked this quote from Mathematician and Naturalist Georges-Louis Leclerc. Hold on; hold fast; hold out. Patience is genius. Leclerc’s wisdom is beneficial as we travel through the peak holiday season (roughly from Thanksgiving to Christmas). As we countdown to Christmas, here are ten tips I’ve compiled from my experiences working with companies like… The post Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season appeared first on Joseph Michelli | The Michelli Experience ..read more

In this week’s blog, I discussed about delivering exceptional experiences in high-volume times. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact   The post Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

The holiday season is upon us, and it’s a time when business leaders face some of their most significant opportunities and challenges. Accordingly, it’s become a tradition for me to share strategies for handling the heightened stress and demands of the holiday rush. This time of year brings out the best of humanity, but we… The post Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences appeared first on Joseph Michelli | The Michelli Experience ..read more

In this week’s blog, I discussed about differentiating your brand through gratitude. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s content. To learn more about our team, please visit josephmichelli.com. To speak to me about your CX journey, please go to josephmichelli.com/contact The post Put Simply – Authentic Gratitude Matters! (Infographic) appeared first on Joseph Michelli | The Michelli Experience ..read more

Each year, during Thanksgiving week in the United States, I pause and reflect on the things for which I am most grateful. This tradition helps me center my thoughts about the power of appreciation in life and business. This year is no exception, and I’d like to share some reflections on the transformative benefits of… The post Put Simply – Authentic Gratitude Matters! appeared first on Joseph Michelli | The Michelli Experience ..read more