In this episode, we are joined by a special guest - James May, who heads up Revenue Operations at tech scale-up hackajob. Together we discuss the metrics that really matter in the world of RevOps and how to get your internal teams to embrace them and align around them. We get James' thoughts on how he uses key metrics at hackajob not just to track performance and evidence success, but to diagnose issues and hypothesis solutions. We discuss the different categories of metrics that any successful revenue operations function needs to be using day in, day out and how to apply them to the challenge ..read more

In this episode, we talk about how to choose the right CRM system to power your RevOps function. A CRM is now so much more than a contact database; it’s the engine that powers your customer’s experience with your brand. Whether you’re looking to invest in CRM software for the first time or move your organisation away from a legacy solution, your new CRM should effectively balance your business goals and customer needs while also accounting for long-term growth and profitability. We share our experience of managing countless CRM implementations, making recommendations to inform your decisions a ..read more