What qualities do you think a successful sales leader should have? How can you make your sales team stand out on a sales battlefield? In this episode, Shawn Rhodes from Bulletproof Selling and I, talk about becoming bulletproof for the sales battlefield. "The priority that every sales leader should be encouraging in their team, is the ability and willingness to innovate." – Shawn Rhodes Learn more about successful sales operations how to become an effective sales leader. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota ..read more

How do you become successful in recruiting and retention? How do you manage to lead a team with considerable diversity in behavior and preferences? One of the biggest things in successfully keeping people in the company is the Platinum Rule, where you take a step further and treat your employees the way they want to be treated. In this episode, Milan Batinich and I talk about his experiences in BPO Staffing. We also talked about the Predictive Index which is one of his specialties, and how that fits into your call centers. Learn more about recruiting, retention, creating valuable connections ..read more

What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. Find out if your Sales Operation in Scalable Buy Selling With Authentic Pe ..read more

In a world full of distractions, how can you reach more customers? Are you winning overall with your marketing strategy? Consumers aren't always going to do what you think they should. They will not always follow your footsteps. And many companies only consider how they want to market their product, yet neglect to consider what the consumers want. In this episode, Eric Smith from Incremental Media and I, talk about how emerging media can help in closing more deals. Learn more about success in sales, utilizing media, and marketing strategies. Find out if your Sales Oper ..read more

What do you understand about having a scalable system? How do you exactly accomplish this? There is no such thing as a one-to-one ratio or a predetermined number of inputs and outputs when it comes to scaling. It occurs when you create a system or a process that can scale and grow nearly exponentially when inputs are added. In this solo episode, I talk about building a scalable recruiting system for your sales operation. I also discussed some tips that I see are useful to be able to achieve this. Learn more especially about scaling your recruiting, sales, operations, and revenue process. Find ..read more

Scalable Call Center Sales [034] Where Does Marketing End and Sales Begin? Play Episode Pause Episode Mute/Unmute Episode Rewind 10 Seconds 1x Fast Forward 30 seconds 00:00/ 00:31:33 Subscribe Share Spotify Stitcher RSS Feed Share Link Embed Subscribe: SpotifyStitcher What is the line between marketing and sales? How can you assist your team in gaining a better understanding of their roles and be more effective? There isn’t a single occasion these days where a prospect calls in and becomes a client. There will be some follow-ups required, and the sales team may fail ..read more

What are some of the parts of Call Center operations that have changed through time? What strategies do you use to make your agents stand out? In the world of telesales, one thing that hasn’t changed is how agents sound – if they are engaged and attentive, clients will buy. People are becoming increasingly prepared, which requires agents to become even more prepared as well. In this episode, Rob Bayer from Anomaly Squared and I, talk about his experiences as the President of the company, and especially on the operations side. Learn more about systems, processes, technology, analytics, and ..read more

 In this special episode, you will be listening to my episode in the Contact Center Gurus Podcast with Jessica Voss and Rob Enslow where we talked about: • Why do your potential customers still want to talk to a salesperson (even though its “dangerous”) • Priorities for ensuring your team fundamentally succeeds  • When to start thinking about adding technology to scale your sales operation Learn more about these topics and scale up your sales career! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker G ..read more

In this special episode, you will be listening to my episode in the Saleslife Podcast with Marcos Serna and Sunil Kumar where we talked about: The A to Z of sales (prospecting, negotiation, and closing) Jason’s unique approach is to be a “Sales Success Architect” Bringing your true authentic self the Sales process Making your buyer the Hero in your sales process Learn more about these topics and scale up your sales career! Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect ..read more

Is your organization cultivating the right culture? What factors contribute to a successful sales operation? Whether you’re hiring internally or externally, the most critical thing in any organization is to hire the right people. As sales is a difficult mental task, you must ensure that your team is composed of people who have the right traits and capacities. In this episode, Michael Aronowitz from Teleperformance and I, talk about some of the challenges and struggles that he’s seeing with his role as the Executive VP of Digital Sales of the company. Michael also shares his ideas and thoughts ..read more