In this episode, Col (R) Spencer Clouatre, PhD talks with Chief Operating Officer and Director of Golf at Plainfield Country Club, Scott Paris. This episode touches on the importance of hospitality and culture, measuring feedback from members, the significance of recon and intelligence in decision-making, and the value of creating an environment where employees feel comfortable sharing ideas. Scott talks through the unique career opportunities available in the golf industry for younger individuals and stresses the importance of remaining curious, putting in effort, and owning mistakes to drive ..read more

In this episode of "Getting Better Now," Col (R) Spencer Clouatre engages in a dynamic conversation with Jason Prendergast about the journey of being dream driven and supporting others in achieving their aspirations. Jason shares his personal experiences and insights, guiding listeners through the multifaceted process of chasing a dream with numerous goals and milestones. Drawing from his own career path, Jason illuminates the challenges and triumphs encountered along the way, offering practical advice for navigating the pursuit of one's dreams while aiding others in theirs. The discussion und ..read more

In this episode of “Getting Better Now” Col (R) Spencer Clouatre sits down with Tom Wildenhaus to discuss effective leadership in the golf industry. Drawing from personal experience and offering insights aimed at helping listeners understand the core principles of leadership. Tom emphasizes the importance of fostering a culture of excellence and continuous improvement within the industry. He provides actionable advice and lessons learned from his 40-year career sharing valuable guidance to aspiring leaders. Touching on parallels between military leadership philosophies and effective organizati ..read more

How do you gain buy-in when managing a large, organization-wide change? In this compelling continuation of the interview with CW Canfield from S10 EP02, Spencer talks about the mechanisms of appealing to logic and data, as well as being a leader who inspires your team to follow, even when the path is uncharted, rocky, or takes an unexpected turn. Great leaders apply the key mechanisms of psychology and rely on their team to make informed, sound decisions. Keep listening on for more practical applications of the principles of economics and leadership in your life and career. GBN is the leading ..read more

How do you gain buy-in when managing a large, organization-wide change? In this compelling continuation of the interview with CW Canfield from S10 EP02, Spencer talks about the mechanisms of appealing to logic and data, as well as being a leader who inspires your team to follow, even when the path is uncharted, rocky, or takes an unexpected turn. Great leaders apply the key mechanisms of psychology and rely on their team to make informed, sound decisions. Keep listening on for more practical applications of the principles of economics and leadership in your life and career. GBN is the leading ..read more

When change is on the horizon, what helps you weather the hurricanes and unexpected hurdles that sometimes cross your path? In this episode, Spencer and CW, both West Point graduates, cover the key elements that motivate staff to optimize scarce resources and navigate uncertainty with sound decision-making. What role does empathy and cooperation play in executing the master plan? Check back soon for the second portion of this compelling discussion. GBN is the leading private network for today's most successful PGA Professionals. Exclusive events at premier facilities, vendor partnerships to gr ..read more

How do hospitality, golf, and leadership intersect? In this episode, Spencer and Phil Owenby discuss the nuances of creating a memorable customer experience that keeps people coming back time and time again, while remaining engaged with every member of your staff and making the most of the scarce resources we sometimes all face.  GBN is the leading private network for today's most successful PGA Professionals. Exclusive events at premier facilities, vendor partnerships to grow your business, education to increase your knowledge, and access to the top Professionals in the industry are just ..read more

GBN University has launched the Leadership Accelerator program, the only leadership program developed by Golf Professionals FOR Golf Professionals.  Registration is open to any PGA Professional or Associate but space is limited!  Go to https://golfbusinessnetwork.com/gbnu/leadership-accelerator/ for more info and to grab your spot! Ryan Hawk is the host of The Learning Leader podcast, one of the most popular leadership shows in the world, and is now a best-selling author of two books, “Welcome to Management” and “The Pursuit of Excellence”.  I’ve been a fan of Ryan’s for a long ..read more

Are you looking to hire team members on your golf staff?  GBN's Recruiting Services make hiring easier with our best in class network of Golf Professionals that helps you reach deep into the market to locate your next staff member. Go to www.golfbusinessnetwork.com/recruiting to get started and get ahead of the competition. If you’ve been listening for a while, you’ve come to understand how important I believe leadership is to being a successful PGA Professional.  In these times of low retention levels and poor employee engagement, your ability to lead your team and your facility has ..read more

Are you looking to hire team members on your golf staff?  GBN's Recruiting Services make hiring easier with our best in class network of Golf Professionals that helps you reach deep into the market to locate your next staff member. Go to www.golfbusinessnetwork.com/recruiting to get started and get ahead of the competition. Welcome back for part two of my conversation with Seth Waugh, the CEO of the PGA of America.  In part one we focused on a critically important topic for Golf Professionals today, the supply and demand issues in the labor market.  Every PGA Professional shou ..read more