Quick Sprout Blog
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We're here to help you start, run, and grow your business online. We've put together our best resources on how to create a website, find the best software solutions, and grow with digital marketing guides.
Quick Sprout Blog
6d ago
In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online ..read more
Quick Sprout Blog
6d ago
Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today. What Reputation Management Includes Here are ..read more
Quick Sprout Blog
6d ago
White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf. In some cases, certain ..read more
Quick Sprout Blog
6d ago
Reputation management helps improve a public figure’s brand, gain better control over what information circulates about the figure in question, and repair damage caused by negative news pieces. It’s also an important consideration for every public personality with a fanbase, regardless of size. Without reputation management, for example, just one ..read more
Quick Sprout Blog
2w ago
Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays. Below, we’ll explore 12 call flows that you can implement in your ..read more
Quick Sprout Blog
2w ago
Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more ..read more
Quick Sprout Blog
2w ago
If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds. What you ..read more
Quick Sprout Blog
2w ago
Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in ..read more
Quick Sprout Blog
2w ago
Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead. Below, we’ve put together four of ..read more
Quick Sprout Blog
2w ago
A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions. ..read more