Inside Intercom
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Inside Intercom Blog is where our team shares insights, tips, and lessons learned about customer support, marketing, product building, and sales. We help businesses build strong customer relationships with the Engagement OS.
Inside Intercom
1w ago
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers ..read more
Inside Intercom
1w ago
In our latest “Response Time” interview, we ask Lucía Achigar, Support Team Lead at Bunker DB, about the most valuable thing that working in customer service has taught them, which movie robot they’d choose as their AI sidekick, and more ..read more
Inside Intercom
1w ago
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers ..read more
Inside Intercom
2w ago
In our latest “Response Time” interview, we ask David Henderson, CEO of Tubular, about the strangest thing a customer has ever asked them, which celebrity would be great at their job, and more ..read more
Inside Intercom
2w ago
Over the past few years, customer service tech stacks have become a sprawling mess. With recent advances in AI, it’s time to say goodbye to the Frankenstack ..read more
Inside Intercom
2w ago
Your AI engine is only as good as the help content that feeds it. Find out how we create a culture of knowledge management at Intercom ..read more
Inside Intercom
2w ago
From global webinars to in-person events in Paris, New York, and London, we’ve had a blast unpacking the data and insights from our 2024 Customer Service Trends Report and getting our speakers’ and audiences’ takes on what’s happening in the customer service space ..read more
Inside Intercom
1M ago
Customer service tech stacks are fragmented and slow, but consolidated AI-powered support platforms are transforming what is possible. Discover how Intercom’s Support team is pioneering this transition ..read more
Inside Intercom
1M ago
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era ..read more
Inside Intercom
1M ago
AI is not going away. It’s not a fad. You’ve got to have a plan. This 30-60-90 day plan will help you make the most of AI right away ..read more