It would appear that employees are losing interest in their company’s IT tools. At the same time, businesses that continue to invest in this area are surprised by the low level of employee adoption and satisfaction. While researching the subject, I came across a very interesting report by PWC entitled “Our Statuts Of Tech At Work: It’s complicated“. What does it tell us? Users don’t feel taken into account The first thing that strikes me is that, while businesses say they make their technology choices with their users in mind, the feeling among users is that this isn’t the case at all. What ..read more

Just because you don’t have the time or inclination to write doesn’t mean you can make a mockery of your audience by giving them anything to read instead. ” Hey, it’s been a long time since you’ve written anything, we’re missing you“. How many times have I heard this remark from friends or acquaintances lately, and the reason is simple enough? Social fatigue and bullshit fatigue A first reason, as simple as it is obvious, is that over the last two years I’ve been busy enough with my work not to feel like thining too much about it in my spare time. But not only… I’ve been working on some fasci ..read more

The 2023 edition of the parlons RH employee experience barometer has just been released, with this year’s specific focus on the manager, both in terms of the manager experience and the manager’s role in the broader employee experience. I was eager to see whether this new edition would mark a turning point and inject a new dynamic. Back in 2021, I was surprised that the picture painted was that of an employee experience that didn’t concern work situations, and in 2022 I was worried that in the absence of a definition shared by all, the employee experience would quickly be limited to QWL and en ..read more

There is nothing more different than industry and the service industry, especially office work. Different activities, different profiles, different times but also different ways of working. Two worlds that don’t look at each other very much and don’t have much interest in each other, especially when it comes to talking about work organization. And even in businesses where the two coexist, it sometimes seems as if there are two different businesses. And yet if the two are radically different (well, not always), they face the same challenges and should sometimes ask themselves the same question ..read more

Since I have been working there has not been a time when I have not heard that we should put people at the center. And given that the subject already existed before and still exists today, it seems that we haven’t really got there yet. What does it mean to put people at the center? When I hear the speeches behind these exhortations they fall into two categories. First of all, the logic of “care”. People are our most important asset, so we must take care of them. This also applies to people who say the same thing simply because they are people who think without any logic of value, which I hav ..read more

When you take some distance, you get the impression that companies spend their time inventing new concepts to address serious problems, seemingly avoiding tackling the root causes and forgetting that the solutions, if they were to be applied, have been around for a long time. A criticism that is even more aptly directed at businesses that hire mostly knowledge workers and that, given that we are talking about intangible workflows and a host of things that are not very visible and of limited materiality, turn a blind eye to a number of dysfunctions by pretending that they do not exist. Making ..read more

I came across an old HBR article the other day explaining why we should stop looking for happiness at work and look for meaning instead. You may wonder why I’m digging up an old article from 2019, well simply because it reappeared on the French version in 2022 (fresh articles guaranteed…) and because I see that articles of this kind continue to multiply it’s time to put my foot down once again. Happiness at work does not exist Once and for all, happiness at work does not exist and this for an excellent reason. A person is happy or not, he’s not happy depending he’s at work or outside of work ..read more

The digital workplace has been marketed as a lever for organizational performance for so long that it is taken for granted. But on closer inspection, this is not always the case and it can even be the opposite. As you may have noticed, I have been wondering about the work of knowledge workers for some time now and I was working on a series of articles (in progress) about its poor organization (or even its absence of organization), the fact that nobody really knows how this work is done because of the lack of measurement (and the lack of willingness to measure) and therefore that nothing impro ..read more

There is a lot of talk about digital illiteracy when talking about people who, because they do not know how to use digital tools, are increasingly handicapped in a society where the acts of daily life are becoming more and more digital. But with the exception measures linked to the COVID and the resulting more lasting changes in the way of working, businesses have found themselves confronted with another problem: distant illiteracy. What is distant illiteracy? What I call distance illiteracy is not the incapacity to use a tool but the incapacity to use it in the right way. When it comes to c ..read more

Some time ago I talked to you about People Centric Operations. The idea that operations and processes should be rebuilt around people and not the other way around seems to me, in some sectors of activity, as interesting as relevant and I decided to start digging into the subject. But for the moment the subject seems to be embryonic and if there is an excellent research work from INSEAD it is more about the “why” than the “how”. Besides that I came across this white paper that I read with interest. The art of successful automation I’ll tell you right now if you are looking for a detailed and e ..read more