Introduction: Artificial Intelligence (AI) continues to make substantial inroads in global business practices, and Hong Kong’s market is no exception. Among the forefront of AI innovations is ChatGPT, a language model developed (LLM) by OpenAI that has garnered the most international attention. But is ChatGPT accessible in Hong Kong? And if so, how could Hong Kong businesses leverage this technology? Hong Kong’s Positioning on AI: Unfortunately, ChatGPT is not (officially) available in Hong Kong. The city once stood as a beacon of technology and commerce in Asia and now stands at a critical ju ..read more

Introduction In an age where the technology is perpetually evolving, businesses, both small and large are increasingly migrating to cloud based solutions. This transition is prompted by the promise of enhanced efficiency, endless scalability, and reduced dependency on expensive physical infrastructure. However, as technology shifts from private data centres to the vast expanse and opportunity of the cloud, the need for expert support becomes even more critical. PTS Managed Services recognises this need and offers tailored cloud managed services to ensure that your transition to and operation w ..read more

Full-Spectrum IT Procurement & Purchasing with PTS Managed Services: Simplifying Purchases and Logistics In today’s digital-centric world, businesses in Hong Kong, both nascent and established, require the best IT infrastructure. However, the vast array of brands, including Dell, Fortinet, HP, Aruba, Cisco, Meraki, and Ruckus, can make IT procurement appear as a challenging maze leaving business unsure where to begin or who to reliably source from as many brands don’t sell direct to the customer. This is where the dedicated procurement team at PTS Managed Services shines. With over 20 year ..read more

Why Do We Even Need Them? The normal reaction when people start talking about IT policies is to yawn and look away hoping that someone else will take care of it. But you really shouldn’t as they underpin almost everything your business does when using technology, ignore them at your peril. Information Technology (IT) serves as the backbone of most operations. IT policies are not merely a set of guidelines, but a blueprint that ensures the seamless functioning and security of the business infrastructure. They are instrumental in: Business Continuity: Having robust IT policies means that your ..read more

Going Lightweight In recent years, a noticeable shift has been happening in business infrastructures, moving away from bulky traditional setups towards more agile, lightweight frameworks. The heart of this transformation is the adoption of cloud technologies, replacing the old on-prem servers and other outdated systems. This change, accelerated further by the global pandemic, has not only reshaped the physical layout of office environments but also created an expectation of easy connectivity, enhanced mobility, and endless scalability. As businesses grow and evolve, the adoption of cloud-based ..read more

Introduction Cloud computing has become an increasingly popular solution for businesses seeking cost-effective and scalable IT resources. However, like any technology, it comes with its own set of challenges. Recent incidents, such as the data exposure case at BART, highlight the need for a thorough examination of cloud security​1​.  Understanding Cloud Computing Cloud computing refers to delivering computing services over the internet, which includes servers, storage, databases, and more. It’s an attractive option for Small and Medium Enterprises (SMEs) due to its cost-saving and accessi ..read more

The role of Artificial Intelligence (AI) has evolved beyond the labs of Silicon Valley’s startups. Today, AI is making its presence felt in mainstream business applications such as Microsoft Office, CRM systems, and even communication platforms. It’s imperative for decision-makers to understand the implications, both positive and problematic, of this growing revolution. Much like the seismic shift instigated by the Internet’s commercial boom in the late 1990s, the growing presence of AI in business applications is both an incredible opportunity and a challenging frontier requiring careful nav ..read more

Introduction Navigating the complex landscape of IT procurement can be a daunting task for many businesses. Whether you’re a fledgling startup or an established enterprise, the choices are myriad and the stakes are high. Enter PTS Managed Services, a trusted partner in managing all facets of your IT procurement needs, from hardware and software to licenses and warranties The Challenges of IT Procurement The process of procuring IT resources involves far more than just selecting the cheapest or most popular options. Companies often grapple with a host of challenges such as: Incompatible hardwa ..read more

Introduction Imagine losing 40% of your yearly revenue due to a single, poor IT infrastructure decision. Shocking, isn’t it? But for many Small to Medium-sized Enterprises (SMEs), this isn’t just a hypothetical nightmare; it’s an all-too-common reality. According to a study by the U.S. National Cyber Security Alliance, 60% of small businesses go out of business within six months of a cyber attack, often a result of inadequate IT infrastructure. In this article, we’ll examine the ten most significant mistakes that SMEs frequently make when choosing their IT infrastructure. 1. Focusing Solely on ..read more

Introduction If the title of this article made you pause, then you’re precisely the person who should be reading this. Effective IT management isn’t just a nice-to-have; it’s an imperative cornerstone for any modern business. Bad IT management could translate into hours of downtime, compromised data, and irreparable damage to your reputation—not to mention a hefty sum in fines and lawsuits. You can’t afford to take IT management lightly, and yet, the shocking reality is that many businesses are still operating with an ad-hoc, reactive approach that’s a ticking time bomb. Cost of Downtime: Gart ..read more