Asset Acquisition Expands IgniteTech’s Suite of Communications and Remote Engagement Solutions AUSTIN, Texas — November 16, 2022 — IgniteTech, the company “Where Software Goes to Live,” today announced the asset acquisition of AnswerHub, Inc., a powerful knowledge management platform built to capture, curate, and distribute the expertise of developers and technical teams. AnswerHub enables experts to share their insights and best practices across teams, growing and connecting communities of experts to share knowledge internally and externally. Using multiple avenues for knowledge sharing ..read more

Our New Quarterly Newsletter Is Here! Welcome to the AnswerHub quarterly newsletter! We are excited to send out this collection of articles, as our goal is to keep you informed about what we are doing in the market, what value our customers are getting from the use of the AnswerHub platform, and share best practices of building robust developer experiences and communities. Our mission at AnswerHub is to connect the world’s developer and technical teams one business at a time. We hope you enjoy this update, and we look forward to your feedback. This quarter, we will overview the following: Ou ..read more

Today’s businesses are constantly evolving their customer-facing technical support capabilities. From multi-tiered approaches to full outsourcing, this important function that is at the nexus of the customer experience with your products is critical to get right. And, when it comes to working with developers and tech teams, the complexity only increases. Developers and engineers prefer a self-service support capability. In fact, according to Evans Data, 40% of developers prefer self-service support access that includes “easily navigable self-help resources like FAQs, searchable knowledgebases ..read more

The evolution of the Internet, social media, and mobile communications has changed the way companies (whether large and small) interact with their customers. Phone calls and emails to voice customer complaints have fallen by the wayside, quickly abandoned in favor of posting grievances online instead – be it a tweet, review, or blog post. Automation has replaced human interaction. Developers value peer to peer communication, and this is where a community can help build top- and bottom line value for your business. Why Does an Online Developer Community Makes Sense? We must evolve with customer ..read more

A New Way of Looking at DevRel KPIs First, there is a more mature understanding of KPIs. For instance, we know that in a developer community your typical marketing metrics (like bounce rate) are not the same. It’s actually a good thing if a developer doesn’t need to poke and peel her way through every nook and cranny of your website. It means she found what she was looking for quickly and is back to being a productive (and presumably) happy user of your software. Yes, there is more to it than just a bounce rate and we can get into measuring search analytics as well, but the point is: On the su ..read more