By: Domitille Dien, Product Marketing Lead By: Johana Moreno, Product Lead, Zelros 40% of workers spend at least a quarter of their work week on manual, repetitive tasks*. These tasks, often unrewarding, such as document collection and verification, consume a significant portion of time. Despite their prevalence, these tasks have an immeasurable impact on the business’ bottom lines and core activities and contribute minimally to customer satisfaction.  However, the landscape is changing with GenAI’s recent evolution and the surge in AI adoption. The insurance industry, from corporates to ..read more

The post [E-book] Transforming Insurance with Generative AI & Personalized Experiences – 2024 appeared first on Zelros ..read more

You might have caught wind of The Insurance Copilot™—if not, let’s remedy that! Zelros unites insurance team members, be they in call centers, working as agents, in data labs, or focused on marketing. It’s a space where information seamlessly flows in real-time, structured for optimal accessibility. More than just maximizing productivity and saving time, it’s a hub where personalized recommendations are instantly pushed and analyzed, consistently enhancing operational efficiency, customer experience, and risk management. Now, what’s the deal with an insurance copilot? Picture your most reliabl ..read more

Zelros, The Insurance Copilot, has been recognized by Gartner in Insurtechs Adding GenAI According to Gartner senior analyst Richard Natale, “Twenty percent of insurance technology and business leaders indicated that they are currently utilizing/experimenting with GenAI, and another 30% are actively planning to utilize/experiment within the next six months.” Natale also emphasized that “Insurance company CIOs should be actively evaluating this technology to determine how it might be used beneficially for select use cases in their companies.“ “We created Zelros because we saw that insurance pro ..read more

The post Introducing The Insurance Copilot : Empower your agents with insurance-specialized Gen AI. appeared first on Zelros ..read more

The post Meet us at Guidewire Connections 2023 appeared first on Zelros ..read more

The insurance sector is undergoing a digital evolution, with the industry turning to tech innovations to answer long-standing problems.But solving these problems requires partners to unite; in short, teamwork is vital. Enter The InsurTech Collective, a newly-formed partnership of ambitious companies using tech to enhance the consumer experience. The Collective – making its debut at InsureTech Connect in Las Vegas in Nov. 2023 – is comprised of six pioneering entities: Remark, Ilife, Zelros, ProtexAI, Ifeel, and Garmin. This white paper, written by Remark, is exploring how digita ..read more

by: Damien Philippon, CEO by: Christophe Bourguignat, CPTO What is Retrieval Augmented Generation (RAG) ? And why do we need RAG for insurance? When it comes to leveraging Generative AI for insurance, Retrieval Augmented Generation (RAG) is a hot topic. Indeed, an automated understanding of insurance contracts, general terms and conditions, or procedures is a must-have to improve the global lack of insurance literacy.  However, at Zelros, we believe that RAG is just one component of a sophisticated decision-making engine for insurance. On its own, it doesn’t fully satisfy consumer expecta ..read more

The post Unlocking Frictionless Customer Experience with Recommendation Engines appeared first on Zelros ..read more

Crafting Personalized Insurance Recommendations: A Winning Strategy When it comes to insurance, one size doesn’t fit all. A personalized recommendation can make all the difference in helping potential policyholders make informed decisions. In this blog post, we’ll explore the world of insurance recommendations, how they’re gathered, and how you can make them more personalized. So, let’s dive in! A. What is a Personalized Recommendation? B. Gathering Recommendations – The Agent’s Role? C. The Role of Marketing and Digital Teams  D. Personalized Recommendations with Generative AI – A Game C ..read more