Delve deeper into the Smart Connected Tire Platform program What do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in many areas. Did you ever consider how smart these tires could and really should be considering the critical role they play in safety and fuel efficiency? Today, we speak with two experts in the field - Kamakshya Prusti and Abhinav Deep Saxena from Bos ..read more

Discover more on IoT Security and it´s importance How do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design all the way through to servicing products in the field. The digital and physical world is a closed loop and that's pretty powerful! Today, we welcome Harald Fiedler, Director, Integrated Product Quality and Cybersecurity at FujiFilm Sonosite to tel ..read more

AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview where AI and Machine Learning stand today.  ..read more

Delve into Zero Trust Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil.  At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the whole area of security and how they view security in terms of their customers ..read more

Read the the most common barriers to digital transformation During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered ..read more

Check out The Future of Field Service Trends As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with other enterprise systems and explore more utilization of Artificial Intelligence and machine learning tec ..read more

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12  to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered. Read Anthony's perspective on the The Value of Digital Transformation for Field Service: http://ptc.co/Vz8z50QjTGz ..read more

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns f ..read more

The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions especially around predicting issues, understanding patterns, and more. Join top field service researcher John Ragsdale as he discusses this topic of progressive technology in service.  Take a look at our supporting service topics: http://p ..read more

Discover More about the Importance of Sustainable Maintenance Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring assets. This approach can help reduce costs and improve the first-time fix rate, ultimately extending asset lifetimes. What is new is the view on how teams on the ground make better decisions to improve service and support greater sustainability effo ..read more