The Trend of Security within Field Service Organizations
Speaking of Service
by PTC
3w ago
Delve into Zero Trust Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil.  At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the whole area of security and how they view security in terms of their customers ..read more
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Barriers Faced When Scaling Digital Transformation in Field Service Organizations
Speaking of Service
by PTC
1M ago
Read the the most common barriers to digital transformation During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered ..read more
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Three Themes Changing Field Service in 2024
Speaking of Service
by PTC
2M ago
Check out The Future of Field Service Trends As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with other enterprise systems and explore more utilization of Artificial Intelligence and machine learning tec ..read more
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Driving Service Value with Digital Transformation
Speaking of Service
by PTC
4M ago
During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12  to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered. Read Anthony's perspective on the The Value of Digital Transformation for Field Service: http://ptc.co/Vz8z50QjTGz ..read more
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The Role of Predictive Maintenance in Field Service Organizations
Speaking of Service
by PTC
4M ago
Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns f ..read more
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Is Field Service Organization Really at a Major Deflection Point?
Speaking of Service
by PTC
6M ago
The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions especially around predicting issues, understanding patterns, and more. Join top field service researcher John Ragsdale as he discusses this topic of progressive technology in service.  Take a look at our supporting service topics: http://p ..read more
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Field Service Organization Contributes to Sustainability Efforts Long Before it was Cool!
Speaking of Service
by PTC
7M ago
Discover More about the Importance of Sustainable Maintenance Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring assets. This approach can help reduce costs and improve the first-time fix rate, ultimately extending asset lifetimes. What is new is the view on how teams on the ground make better decisions to improve service and support greater sustainability effo ..read more
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Industrial Machinery for Packaging: Moving the Needle in the IoT Customer Journey and Business Model
Speaking of Service
by PTC
8M ago
Discover more about how IMA builds new value for themselves and their customers using IIoT IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value-added services, where a service can be a state-of-the-art predictive maintenance algorithm or a real-time monitoring service.   ..read more
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Howard Heppelmann's Perspective on PTC´s Commitment to the Service Business
Speaking of Service
by PTC
9M ago
Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution According to McKinsey & Company after the analysis of 30 industries, the  average EBIT margin for industrialaftermarket services was 25% compared to 10% for  new equipment sold. Here at PTC, we are committed to service and driving  value to the customers service strategy. Today, Howard Heppelmann, Divisional  Vice President of PTC ́s IoT Business, shares his perspectives on the service  market and PTC ́s commitment to the aftermarket business ..read more
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Seven Keys to Improve Service with the IoT
Speaking of Service
by PTC
9M ago
Are These Seven Tips to Improve Service with the IoT Enough? What’s Missing? The time for field service transformation is now. Current economic conditions make service profitability and asset longevity more important than ever. Leaders can expand on early efforts, apply lessons learned from initial projects, and drive repeatable value that they can grow over time. Those that have not started, on the other hand, likely face competitive threats from more mature organizations. We speak with Jim Brown President of Tech-Clarity who has researched the service market to hear his perspectives on fiel ..read more
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