Front Desk Best Practices for Accurate Billing in Urgent Care
Experity Blog
by Stephanie Petersen
3w ago
Oversights and errors in front desk operations can result in rework, denials, or rejections. Safeguard your revenue and your team’s time by ensuring accuracy from the start. These front desk best practices help your staff get information right the first time — and the checklist PDF at the end can assure nothing is missed. Training and Tools The first best practices to implement are managerial tasks that set up front desk staff to be successful. If you’re using a patient engagement tool, make sure you’re accurately setting required fields so that neither staff nor patients overlook something im ..read more
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5 Best Practices for Patient Engagement in Urgent Care
Experity Blog
by Stephanie Petersen
1M ago
Patient engagement can make or break your business. At the same time patients have become increasingly dissatisfied with healthcare, they also have increasingly more options to choose from. So it’s more important than ever to provide not only quality care, but also an end-to-end experience that keeps up with evolving expectations. Here are some patient engagement best practices to ensure you’re delivering the kind of experience patients want.   1.    Define Your Vision for Patient Engagement Defining a vision for patient engagement is crucial because it sets a clear directi ..read more
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6 EMR Best Practices for Urgent Care Efficiency
Experity Blog
by Stephanie Petersen
2M ago
If you’re implementing an Electronic Medical Records (EMR) system, following established best practices is crucial for success. Over the years, our experts have gathered valuable insights to enhance EMR efficiency. Here are six EMR best practices to optimize your system performance and staff adoption. 1.      Start with Workflow Before integrating any EMR system, it’s crucial to have a clear understanding of your clinic’s clinical workflow. This means mapping out the journey of a patient through your clinic, from check-in to discharge, and identifying the most common s ..read more
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6 Benefits of Experity Teleradiology Overread Services
Experity Blog
by Brandon Napolitano
2M ago
X-ray is considered a defining feature of urgent care, and as an alternative to the emergency department, many clinics offer other radiology services as well. However, for a service that is foundational to business, it can be expensive to maintain. The data reported in this issue of the Urgent Care Quarterly suggests that less than 11 percent of all urgent care visits included a radiology code in the year recorded. Which begs the question: is it more profitable to hire a radiologist or use a teleradiology overread service? Should you hire a licensed radiologist? If you’re doing a lot of x-rays ..read more
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How to Get More Patients and Faster Throughput in Urgent Care
Experity Blog
by Stephanie Petersen
3M ago
The more patients your clinic sees, the higher your revenue potential. The faster you get patients through the door, the more time you have for additional patients, and the better the patient experience — which increases the likelihood of them coming back, meaning more patients in the future. To understand how to get more patients and faster throughput, we can examine how to improve your urgent care’s visits per clinic per day, and how to improve your urgent care’s door-to-door time. How to Improve Your Urgent Care’s Visits Per Clinic Per Day Higher visit volume depends on a few things, includ ..read more
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Medical Billing Best Practices for Optimal Revenue in Urgent Care
Experity Blog
by Stephanie Petersen
4M ago
Not recouping revenue owed is the number one most solvable revenue issue most urgent cares have. This includes rejected or denied claims, and also failure to follow-up on money owed. And you’re not just leaving money on the table — inaccurate claims cost you more. According to Ben Tischler, Experity Senior Vice President of Revenue Cycle Management Sales and Solutions, “If something gets rejected or denied, it costs you five times the effort to get it paid than if it went through cleanly.” Josh Rainey, Experity Vice President of Client Success, noted that outside of labor costs, per MGMA, the ..read more
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Change Healthcare (Optum) Outage FAQs
Experity Blog
by Stephanie Petersen
5M ago
On Wednesday, February 21, 2024, Change Healthcare experienced serious system outages due to a cyberattack. As of February 28, the company reports it is “working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online.” What was the cyberattack? Change Healthcare’s parent company, UnitedHealth, reported in a Form 8-K filing that it “identified a suspected nation-state associated, cyber security threat actor had gained access to some of the Change Healthcare information technology systems.” News m ..read more
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Urgent Care Marketing: Ideas, Best Practices for a Digital World
Experity Blog
by Stephanie Petersen
5M ago
Marketing an urgent care looks a lot different today than it did even just ten years ago. As technology keeps advancing, marketing efforts become both smarter and more complex. What hasn’t changed, however, is that most clinics don’t have a marketing expert on staff. The good news is that many marketing channels are pretty easy to learn, and with numerous resources available on best practices, it just takes a little time and patience to know how to market your clinic effectively. We’re going to cover some of the basics of marketing along with specific tips and ideas that will help your marketi ..read more
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Urgent Care Conference 2024: How to Make the Most of Urgent Care Connect
Experity Blog
by Stephanie Petersen
7M ago
The third year of Urgent Care Connect (UCC) promises to again deliver some of the most actionable, impactful content available at any urgent care conference. We have something for everyone at your clinic – and provide discounts for groups – to help improve personal and business performance (all while having fun!) Taking place February 13-14 in Austin, Texas, we know an urgent care conference isn’t the most romantic way to spend Valentine’s Day. However, the accommodations are impressive (and discounted if you book by 1/16/24,) so we’ve included information on how to bring your Valentine along ..read more
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Urgent Care vs Emergency Room: What’s the Difference
Experity Blog
by Brandon Napolitano
7M ago
If you’re confused about whether to go to the emergency room or an urgent care clinic for a medical concern, you’re not alone. The names themselves both sound like solutions to pressing matters. But the names can also help you remember the difference between the two. Put plainly, if you have a medical emergency, go to the emergency room. If you’re dealing with a medical problem that needs urgent attention, go to urgent care. If you’re not sure how to classify your symptoms, read on. Before we continue, it’s important to also know when to call 911. Life-threatening situations warrant the fastes ..read more
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