Would you board a plane knowing it was the pilot's first time flying? Of course not.  Pilots undergo hours of simulation training before they’re cleared to fly a real passenger plane. So why do we expect our leaders to effectively manage change from the get-go if they don’t know what strong human-centered skills—like adaptability, communication and consensus-building—actually feel like? In many ways, leaders and pilots are alike. Both guide others toward new destinations—whether they’re navigating 40,000 feet of open-air or four months of organizational change. And both must adapt whe ..read more

Today’s workforce has an AI problem. Despite widespread adoption, the promising new tool is falling short of expectations and organizations everywhere are starting to lose faith. In fact, Gartner, Inc. estimates that 85% of AI projects fail to deliver any real return.  Why is that? Well, like any major change, successful AI adoption demands behavioral change—a shift in how people think and work to make way for something new. And the best way to make that behavioral change is by developing soft skills (like the ability to adapt, collaborate and problem-solve). This is exactly where most c ..read more

What do learners and rubber bands have in common? Pete Van Overwalle, the founder of Omni Touchpoint and a new member of our Facilitator community, recently posed this question at our July community event, “Designing Innovative Learning Experiences.” He shared a story that went like this ..read more

Change in the workplace is inevitable—but slowing projects down, frustrating your colleagues and falling short on strategy are not ..read more

It’s no secret that the AI training landscape is crowded. If you searched “AI workshops” on Google right now, there’s no doubt you'd find a slew of training solutions in seconds. Yet, just as quickly, it’s likely you’ll notice many of them share something in common: they all center around extraneous theory—and therein lies a problem.  According to Korn Ferry’s recent article, employees aren’t interested in getting just knowledge out of their training; they want practical AI skills they can apply at work every day. In fact, LinkedIn’s Workplace Learning Report 2024 found that 4 in 5 peop ..read more

Business leaders are letting their people down when it comes to generative AI. According to OliverWyman's 2024 report, employees rank AI training as their first reskilling priority, while organizations only rank it as their fourth. As early adopters take upskilling into their own hands, organizations are in hot water to jumpstart AI training before the skills gap jeopardizes their productivity and leaves them behind.  ..read more

In our quest to make sense of complexity, humans have always relied on a simple trick: using seemingly simple acronyms to represent super complex concepts. Business leaders are no strangers to this phenomenon, having spent decades attempting to identify and tackle obstacles in a rapidly changing world. First, there was VUCA, a way to describe leadership obstacles after the Cold War. Then there was TUNA at the turn of the century, and, most recently, BANI, born from a post-2020 world.  ..read more

Successful businesses are built on strong customer relationships. But let’s face it—relying on traditional customer care tactics can wear thin. It’s time to innovate the customer-relationship playbook. One cost-effective way to go the extra mile for your customers and your people is to integrate your business strategy with shared learning experiences. A partner of ours recently put this plan into action with specialized training for future leaders, serving as a great reminder of the power of learning programs in business.  ..read more

As economic uncertainty tightens HR budgets, learning and development professionals are under pressure to deliver training that guarantees results. In this blog, we will outline the essential elements of award-winning training to help you ensure that your next one brings lasting change ..read more

There are many different ways to educate, enlighten and empower people to create solutions that drive positive impact in the world. In our last blog post, The Magic of Solving Your Own Problems, we looked at business situations where it makes the most sense to train your people to tackle challenges internally, rather than seek external advice. This month, we’ll continue to investigate the value of building skills and capabilities in your people by exploring the difference between consulting, teaching and facilitating.  ..read more