To most of the corporate travel and specifically the TMC (Travel Management Company) world, the sudden departure announcement of Vasu Raja, American Airlines’ Chief Commercial Officer, was not an unexpected ‘shock.’ While a few bloggers openly wondered why he was absent from speaking engagements, given the airline’s revenue and stock price performance vs other US airlines and the degradation of service and set of low-cost carrier route strategies executed by a premium service airline, few were surprised. However, American’s CEO Robert Isom’s follow-up public comments made an impact on how this ..read more

This article delves into how ITS harnessed Amazon ECS on AWS Fargate, Amazon ElastiCache for Redis, and other services to containerize microservices, reduce costs, and increase application performance, resulting in significantly faster search results. Overcoming various technical challenges and design considerations, we successfully modernized our air travel search engine with invaluable support from Amazon Web Services (AWS). Discover AWS’s perspective on this modernization journey ..read more

Just a few weeks ago, the business travel world received a sudden change - more of a small ripple than shockwave, but a change that should be noticed. American Airlines decided to stop offering paid seat upgrades for anyone who buys a traditional fare unless they purchased the upgrade on AA.com or purchased the underlying fare via an NDC channel, which allows paid seat upgrades ..read more

Next Distribution Capability (NDC) is a topic we’ve blogged about before and there’s one question that is frequently asked by our customers ..read more

Fostering a culture of technological innovation & learning at ITS In an earlier blog, we shared that ITS had embarked on an effort to rearchitect and modernize some of our applications in order to elevate the booking experience for our clients. We’d like to unveil this successful initiative in greater detail and introduce you to the team behind it. At the onset, the project requirements were to reduce processing time and enable dynamic scaling to increase within search traffic patterns. It also called for functionality that validated customer-specific use cases, policies and routes, and ne ..read more

We’re not trying to get personal…but this question has been on our minds for some time. As the airline industry has continued to march forward with New Distribution Capability (NDC), and several airlines have added branded fare options, our apps had to find a way to “highlight” or offer these brands ..read more

TripEasy is all about a streamlined booking experience that’s easy and accurate. Testing is critical for making sure that happens. Our partnership with mabl, the leading intelligent, low-code solution for automated end-to-end testing, continues to optimize our testing processes and pace of innovation. It's always good to get another perspective, so check-out what mabl has to say about our application modernization ..read more

New Distribution Capability (NDC) is forcing change that has impacted the entire travel industry, so…you may be asking, what is it? For historical context, this standard morphed out of a desire to push technology capabilities within the airline distribution ecosystem and initially evolved from airlines creating their Direct Connect initiatives. This hidden world of airline distribution, pricing strategy, and operations has been active behind the scenes for decades ..read more

In today’s business landscape, data security has become a top priority for organizations of all sizes, as we’re all more readily affected by data breaches and hackers than ever before. Companies are asking their respective service providers to prove their data is being properly and adequately protected by completing a SOC 2 examination, and our customers were no exception ..read more

I’ve been watching the dramatic series “For All Mankind” for my evening entertainment while the July temperatures in Texas soar to 109°F (it’s still 100° at 8p.m ..read more