In today’s fast-paced technological landscape, the principles of customer relationship management (CRM) have set a gold standard for personalized, data-driven interactions. CRM systems unify a wealth of customer data—from online behavior and purchase history to social profiles and location—providing a 360-degree view that enables businesses to enrich customer interactions, making them more contextual, efficient, and effective. This unified approach has revolutionized customer engagement, setting a high bar for personalized service that anticipates needs and delivers timely solutions. Contrast ..read more

The global artificial intelligence market size is projected to be US$1,811.8 billion by 2030.1  The growth of AI has been compared to the early, untamed days of the Wild West, with technology quickly moving into uncharted areas. This expansion raises several issues, especially around data security and privacy. 75% of organizations across the world, in fact, are considering or implementing bans on ChatGPT and other generative AI applications in the workplace, with 67% of business leaders citing potential risk to data security and privacy as the biggest reason for doing so.2  Companie ..read more

In Part 1, we discussed how electric vehicle supply equipment (EVSE) manufacturers must scale their service and support efficiently to keep pace with the rapid build-out of EV charging infrastructure.  We also explored the service and support challenges they face and how Bruviti can help EVSE manufacturers tackle them. In this part, we will explore how Bruviti’s EVSE industry AI solution harnesses the power of AI to revolutionize support and service for EVSE manufacturers like you. How Bruviti’s EVSE industry AI solution solves service and support challenges At its core, Bruviti is a com ..read more

The electric vehicle (EV) industry is poised for a seismic shift, anticipated to skyrocket from a US $7 billion market in 2020 to a staggering US $100 billion by 2040.  In parallel, the EV charging infrastructure in the US is set to expand from 4 million to an estimated 35 million charge points by 20301. However, this exponential growth is not without its roadblocks. There were approximately 800,000 failed charging attempts in the US last year, with more than 1 in 5 charging attempts failing. If these issues aren’t addressed promptly, the number of failed charging attempts could potentia ..read more

In Part 1, we explored the service and support challenges that medical device manufacturers face today. We talked about how AI is transforming support and service functions in the industry, offering advanced solutions for diagnostics, knowledge transfer, and customer service. We also discussed Bruviti’s role in addressing these challenges. In this part, let’s explore how Bruviti equipment service AI (EQAI) platform harnesses the power of AI to revolutionize support and service: Bruviti’s EQAI: Transforming support and service for medical device manufacturers Bruviti’s domain specialized ..read more

Did you know that the global medical devices market size is projected to grow from $536.12 billion in 2023 to $799.67 billion by 2030, exhibiting a CAGR of 5.9%?1  The medical device industry is currently undergoing significant changes due to rapid technological advancements. With the introduction of innovative medical devices and the adoption of emerging technologies like wearable devices, the landscape of healthcare delivery is being reshaped.  As medical device manufacturers, you are at the forefront of this transformation, harnessing advanced technology to develop cutting-edge h ..read more

In Part 1, we explored the challenges in IT support and service today. We talked about how Artificial Intelligence (AI) is transforming support and service functions, offering advanced solutions for diagnostics, knowledge transfer, and customer service. We also talked about Bruviti’s role in addressing these challenges. In this part, let’s explore how Bruviti equipment service AI (EQAI) platform harnesses the power of AI to revolutionize IT support and service: Bruviti’s equipment service AI: Transforming IT Support and Service Bruviti’s domain specialized equipment service AI equips IT leade ..read more

The global IT hardware market size is expected to grow from $121.32 billion in 2023 to $177.11 billion by 2028, at a CAGR of 7.86%.1 This market is currently being reshaped by rapid technological evolution. The integration of cutting-edge technologies like Artificial Intelligence (AI) and cloud computing has significantly increased the complexity of hardware products. While on one hand there is tremendous growth, on the other hand, the increasing complexity of these products requires IT companies to deploy new tools and technologies to service and maintain these products. Coupled with height ..read more

In the last 12 months, artificial intelligence (AI) has emerged as a transformative force and enterprise leaders are feeling the pressure to deploy AI solutions to gain insights, enhance decision-making, and streamline operations.  The expanding landscape of AI, however, is akin to the untamed wild west, where the rapid proliferation of technology ventures into new, uncharted territories. This exploration brings along a wagon of concerns, particularly regarding data security and privacy.  Much like the pioneers of the past, we are tasked with safeguarding our valuable assets – in th ..read more

In Part 1, we talked about the rapidly evolving world of packaging equipment manufacturing. We observed how the industry’s transformation, driven by technological advancements, has brought forth a plethora of challenges, especially in the realm of maintenance and operations. As these machines become more intricate and sophisticated, the need for advanced solutions becomes paramount. The AI Revolution in Packaging Equipment Maintenance In this part, we’ll explore how generative AI is revolutionizing the maintenance and operation of packaging equipment. Modern packaging equipment, embedded with ..read more