Quote from Pieter I will encourage everyone to submit logs. For what it's worth, we have often found the process of submitting crash reports frustrating. We have to go over this generic checklist (update drivers, downgrade drivers, reinstall enscape, ...) over and over again. It seems like we never get beyond this stage. FWIW, when I submit a crash report with Autodesk it's a very different experience. It goes directly to the development team. Is there a way to send crash reports directly to you? Thanks Pieter, if they could indeed submit their logs via a report each then that would be g ..read more

Hi there, I need support on Enscape for Revit, especially on the visualization. Enscape does not recognise trees uploaded in Revit as a Revit family. Could you please help me about? i have to finish the project fro the final review. Also i removed the old version and installed the new version of Enscape. thanks forum.enscape3d.com/wcf/index.php?attachment/48821/forum.enscape3d.com/wcf/index.php?attachment/48822 ..read more

I am experiencing some odd look around behavior with the new 4.0.x update. When I left-click to look around, the camera snaps down and turns 180 degrees. This happens with Revit 22 and 24 across multiple models and views with Enscape v:4.0.1.48 and v:4.0.0.577. Installing the previous Enscape v:3.5.6.202715 is the only way I have found to fix the issue. Any ideas to fix this would be appreciated. Thanks ..read more

Try another browser (Firefox, Brave ..read more

@Crayton Maurer , welcome to our Forum. If you haven't already please definitely make sure to update your graphics card drivers. You can acquire the latest available from either NVIDIA's or AMD's homepage directly. Should that make no difference what so ever, kindly submit a report to our support team as detailed here. Generally whenever you may experience any technical difficulties with Enscape please feel free to submit said report right away next time as that allows us to troubleshoot the cause behind any issues as quickly as possible. Thanks a lot in advance ..read more

https://blog.enscape3d.com/orthographic-views ..read more

Is there a way that I can use ENSCAPE offline? everytime I'm out of the office trying to work offline (in a client or provider office) I am getting this Invalid License message. (and it is annoying) forum.enscape3d.com/wcf/index.php?attachment/48823 ..read more

the frosted glass shows wrong in all mirror reflections. it shows as regular glass, not frosted. is there a way to show it as frosted in ENSCAPE ? forum.enscape3d.com/wcf/index.php?attachment/48803/forum.enscape3d.com/wcf/index.php?attachment/48804/forum.enscape3d.com/wcf/index.php?attachment/48805 ..read more

Thank you, Phill. I did up the output to Ultra HD and then tried to render the shots at 5760x4032 pixels and still no luck ..read more

@rdj , thanks for your post! This has already been resolved now with our latest Service Pack 4.0.1, you can check out the dedicated announcement post here, and/or directly acquire that update via our main download page here. Let me know in case you have any further inquiries what so ever ..read more