I've watched the video on using the knife tool. I can't get mine to work like they say it should. I don't get the little knife icon when I click on it. All I get it a little dot. The designs don't split like they should as shown in the videos ..read more

Got an update on Windows 11 last night. Now all kinds of things have gone squirrely in Hatch 3. Anyone else finding you can't group and ungroup, and my artwork keeps disappearing, every time I save the design. I've restarted the program, cleaned out all the old files, reinstalled HASP, and restarted the computer. Still squirrely. Any suggestions or should I put in a ticket. I hate to do that as I just put in a ticket a week ago, for something totally unrelated, but still ..read more

I'm trying to crop a png picture in Hatch 2. I'm using "crop" then "curve". How do I stop making points when I get all around the image? I've tried "esc" key but it just makes the crop points disappear. Also what do I do to save the crop when I'm happy with it ..read more

Hello, I use/own Hatch 2. I have a question; I regularly digitize my own designs and stitch them on my domestic embroidery machine (.jef). I am considering purchasing a MB4 Multi-head embroidery machine. Can anyone tell me whether this machine is compatible with Hatch2? Do I need to digitize a design any differently? Or save it any differently? thank you ..read more

It says you are unable to see support tickets and am just looking for an update when the system will be up and running. Thanks, Alison ..read more

What is the correct Auto Fabric Settings to embroider a snapback cap. Cap Fabric: 80/20 Acrylic/wool I am very confused as to which Fabric to use. Any suggestions Thanks ..read more

Hi, When I make a motif with the tatami fill "standard shape", it looks oke but when I make a double motif with tatami fill "standard shape"and single run, you can see in the second column the under stitches. Can I avoid that? see example ..read more

Is there a free option to upgrade to Hatch 3, at least for someone who purchased Hatch 2 at least within a year before its release ..read more

Bonjour. J'ai un soucis avec ma broderie. Cela fait 3 fois que je le travaille et j'ai toujours des décalages. pouvez vous m'aider? qu'est ce que je fais mal? Merci pour votre aide. Christine ..read more

If, for example, I am digitizing an applique that will be pure cotton and will be placed on a handknit fabric... What autofabric setting is recommended ..read more