
EM360 Podcast
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A weekly show hosted by Matt Harris, Editor at EM360, exploring the ever-changing world of enterprise tech. Every week a new expert walks us through a different topic in such areas as cybersecurity, data, AI, emerging tech, unified communications, and more!
EM360 Podcast
9h ago
In this conversation, Phillip Mortimer discusses the transformative impact of AI on private markets, emphasizing the unique challenges posed by non-standardized data and the importance of balancing quantitative and qualitative insights in investment decisions. He highlights the significance of data privacy in AI applications and the evolving role of generative AI in automating workflows. Mortimer also addresses concerns about the future of AI, arguing against the notion of reaching an inflection point in returns due to existing limitations.
Key Takeaways
AI is essential for navigating the com ..read more
EM360 Podcast
4d ago
In this conversation, Michel Spruijt discusses the integration of AI and robotics in various industries, emphasizing the importance of balancing automation with human oversight. He highlights the challenges of designing multifunctional AI systems and the critical role of data interpretation in ensuring ethical use. Michel also shares insights on how organizations can adapt to AI, the significance of curiosity in career development, and the evolving job landscape due to technological advancements.
Key Takeaways
AI and robotics are transforming industries, including cleaning.
The balance betwee ..read more
EM360 Podcast
4d ago
The rise of artificial intelligence (AI) is transforming industries, and customer success is no exception. Current trends show a rapid increase in AI adoption. This is driven by the potential to personalise interactions, automate routine tasks, and gain valuable insights from customer data among other solutions.
However, the transition requires careful consideration of how AI can blend with existing customer success practices. The goal is to ultimately develop a combination of AI capabilities and human empathy, leading to more satisfying and effective customer experiences.
This is where ..read more
EM360 Podcast
6d ago
James Smith discusses his extensive background in business intelligence and analytics, emphasizing the critical importance of adopting generative AI in organizations. He highlights the risks of delaying adoption, the transformational potential of AI, and the need for alignment between AI and business strategies. James also addresses the importance of measuring the impact of AI, ensuring ethical use, and leveraging AI to anticipate future trends. He concludes by sharing insights on how businesses can effectively implement generative AI to gain a competitive edge.
Key takeaways
Generative AI ad ..read more
EM360 Podcast
1w ago
Azfar Aslam, VP & Chief Technology Officer, Europe at Nokia discusses the evolving landscape of telecommunications, focusing on the integration of AI and quantum computing. He highlights the challenges of implementing AI in network management, the importance of quantum safe cryptography, and the need for reliability in technology. The discussion also touches on the competitive nature of the industry and the ethical considerations of AI, particularly in ensuring fairness and avoiding biases in decision-making.
Key Takeaways
AI is transforming telecommunications but comes with challenges.
F ..read more
EM360 Podcast
1w ago
Hear Matt Yates explore the transformative role of AI in contact centers, discussing technologies like natural language processing and sentiment analysis. They delve into the balance between AI efficiency and the irreplaceable human touch in customer service, highlighting the importance of transparency, training, and continuous improvement in AI integration.
Key Takeaways
AI is revolutionizing contact centers and customer interactions.
Natural language processing is key to understanding customer sentiment.
Human agents are essential for nuanced customer interactions.
AI models are not 100% ac ..read more
EM360 Podcast
1w ago
Hear Wilson Chen discuss the complexities of AI in data analysis, particularly focusing on the challenges of bias, misinformation, and the importance of human expertise in interpreting AI-driven insights.
Wilson shares insights from his experience as the founder of Permutable AI , a startup that builds real-time LLM engines, and emphasizes the need for a balanced view in understanding geopolitical trends and market intelligence. The discussion also highlights the critical checks necessary to ensure the accuracy and reliability of AI-generated information.
Key Takeaways
AI systems can amplify ..read more
EM360 Podcast
1M ago
AI is catalysing the evolution of low-code platforms and reshaping the landscape of low-code development tools. These new technologies can provide a strategic advantage in streamlining internal operations. By leveraging AI effectively organisations are able to deliver truly personalised, adaptive, and intuitive interactions.
However, organizations face challenges adopting these new technologies and risks like AI hallucinations need to be mitigated to ensure reliable outcomes.
In this episode, Paulina Rios-Maya, Head of Industry Relations at EM360Tech, speaks with Nikhil Nandagopal, Co-founder ..read more
EM360 Podcast
2M ago
When it comes to the IT enterprise, the integration of AI is proving to be a transformative force. Modern IT departments face mounting challenges, from managing complex infrastructures and resolving system inefficiencies to ensuring robust cybersecurity and meeting escalating user demands.
AI offers a solution by automating routine tasks, streamlining processes, and enabling predictive analytics that anticipate issues before they arise. This not only enhances operational efficiency but also frees IT teams to focus on more strategic initiatives, driving innovation and value creation acros ..read more
EM360 Podcast
2M ago
Today, organisations that thrive are those that foster a culture of curiosity. Encouraging curiosity empowers teams to question the status quo, explore innovative solutions, and stay ahead of emerging trends. By promoting an environment where employees feel encouraged to ask "what's next?" and seek learning opportunities, companies can adapt more swiftly to technological advancements and market shifts. This mindset drives innovation and cultivates resilience, enabling organisations to turn challenges into opportunities.
Preparing for future technological trends requires more than j ..read more