Getting Your Data Ready for AI
EM360 Podcast
by EM360
6d ago
Austin Kronz is the Director of Data Strategy at Atlan, a modern data workspace enabling better collaboration between diverse users like businesses, analysts and engineers - creating higher efficiency and agility in data projects.  The current world of data and AI is fast-moving - particularly when it comes to empowering companies and data leaders to ensure they’re set up correctly.  But what are some of the key trends that are really shaping what we’re seeing today? And how can you ensure that your data is ready for AI?  In this episode of the EM360 Podcast, Matt Harris speaks ..read more
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Customer Experience Predictions for 2024 and Beyond
EM360 Podcast
by EM360
1w ago
Prof. Steven van Belleghem is an international speaker, EM360 partnered analyst and one of the world’s leading experts in customer experience. He helps the likes of Disney, Booking.com and Microsoft to develop their CX strategies by incorporating the latest technologies. He is also a highly sought-after presenter and commentator, recently sharing a stage with Barack Obama. In today’s episode of the EM360 Podcast, Head of Content Matt Harris speaks to Steven as they discuss: The customer experience landscape What the biggest companies in the world are looking at right now Building a ..read more
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Cresta: How Generative AI is Transforming Customer Service
EM360 Podcast
by EM360
2w ago
Generative AI is changing the world of customer service.  From deflection and reducing agent headcount using virtual agents/chatbots, or using automation to reduce handle time and after-call work, a lot of the conversation about generative AI in the customer service space has been centred around cost reduction.  But what are some of the more exciting, emerging use cases for AI in the space? And what key challenges can be solved? In this episode of the EM360 Podcast, Analyst Zeus Kerravala speaks to Ping Wu, CEO at Cresta, to discuss: Improving experiences for the ..read more
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The Future of Apps and CX Design
EM360 Podcast
by EM360
2w ago
Kevin Lee is the Chief Digital Officer, Consumer at BT Group.  Responsible for the overall vision and strategy for all digital products and services across BT’s consumer brands, Kevin works across the UK’s biggest brands including BT, EE and Plusnet. In this role, Kevin oversees a team of product, digital strategy, design, research, and engineering creators to drive innovation and deliver great products to extend BT’s market leadership and surprise and delight millions of customers.    Kevin has a long track record of digital leadership, including roles at eBay, PayPal ..read more
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Zero Networks: The Problem with VPNs
EM360 Podcast
by EM360
2w ago
It seems like VPN products are consistently the initial access vectors for ransomware groups and targetted attacks.  This was demonstrated in the recent Ivanti Connect Secure zero-day vulnerabilities, as well as Cisco when they admitted last year that Akira Ransomware was specifically targeting their VPNs. But what is the real problem with VPNs - and are they vulnerable by design? How do they fit into wider security architectures and strategies?  In this episode of the EM360 Podcast, Analyst Richard Stiennon speaks to Benny Lakunishok, Co-Founder and CEO of Zero Networks,&n ..read more
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How to Master Your Data Movement
EM360 Podcast
by EM360
3w ago
Data movement. The art and science behind moving data through the power of technology. An essential part of how modern businesses operate, the movement of data can encompass the replication, synchronisation and effective storage of company data.  But what data movement challenges and obstacles are hurting the way that companies utilise their data? How will the data movement space look over the next 5 years? And what key pieces of advice can be given to those looking to level up their data movement? In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Harry Carr, Ch ..read more
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Meteomatics: The World of Weather Data
EM360 Podcast
by EM360
3w ago
Rainfall. Temperature. Humidity. Natural disasters. Human methods of reading and predicting weather can be tracked all the way back to native tribes and ancient civilisations - and it’s still prevalent in the modern world today.  Whether (no pun intended) it’s an agricultural organisation looking to leverage precipitation data for planting schedules, energy companies looking at temperature trends to predict energy consumption patterns or transportation outfits looking to avoid delays, mastering weather data can really help modern companies to protect themselves against the unknown.  ..read more
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Palo Alto Networks: The Role of Automation in Rapid Breach Response
EM360 Podcast
by EM360
3w ago
Rapid breach response. The art of quickly reacting to a security breach or incident. Key for minimising the impact of attacks and ensuring your team is as effective as possible, rapid breach response is an important part of any security strategy.  With the rise and innovation we see in the automation space right now, how could automation be implemented into a security strategy to level up the efficacy of rapid breach response? In this episode of the EM360 Podcast, Analyst Richard Stiennon speaks to Devin Johnstone, Security Operations Specialist at Palo Alto Networks ..read more
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Informatica: Why Data Products Are Critical for Driving Business Value
EM360 Podcast
by EM360
1M ago
Maximize business value with data products — they incorporate essential data and related capabilities to meet key business objectives.  Data products contain datasets, related metadata and a wide range of functionality to understand if data is fit for use. But unlike relying on a raw dataset or data pipeline to generate value, data products deliver a comprehensive, packaged solution that enables data users to achieve their data-driven goals with easier accessibility. In this EM360 Podcast episode, Head of Content Matt Harris sits down with Nathan Turajski, Senior Director o ..read more
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Thoropass: Fixing the Broken Audit Process
EM360 Podcast
by EM360
1M ago
The audit process is broken. CISOs and CTOs have faced a multitude of challenges under this outdated audit landscape, and the efficacy of companies are being stunted by a system that desperately needs updating.  But how can technology be leveraged to streamline or even transform that auditing process? And what does the future of infosecurity compliance look like? In this episode of the EM360 Podcast, Analyst Richard Stiennon speaks to Leith Khanafseh, Managing Director of Assurance and Compliance Products at Thoropass as they discuss: The old audit landscape Chal ..read more
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