Last month, the Singapore bank DBS experienced a 10-hour outage of its digital services. Not only was it massively disruptive to customers, but it caused the bank’s stock to lose 1.4% of its value in a single day. And it’s not the first time DBS has had to deal with the fallout of an IT snafu; in November 2021, Singapore’s finance regulatory body imposed significant additional capital requirements on the bank after its digital banking services were disrupted for two days. The bank had to apply a 1.5 multiplier to its risk-weighted assets to make up for the additional operational risk, transla ..read more

*As originally published as a guest article on FutureNet World Insights Navigating the fast-paced, highly competitive telecommunications industry calls for a proactive approach to stay ahead of the curve. As customer expectations soar and technological advancements continue to shape the sector, telcos must embrace IT automation to remain relevant. Delving into 5 top use cases for IT automation in the telco industry, let’s uncover the key drivers that empower businesses to thrive in today's market and be well-prepared for the demands of the future. 1. Network Automation Network automation invo ..read more

While network automation tools can help infrastructure and operations (I&O) teams improve their agility, lower their costs, and reduce the risk of manual errors, network management stubbornly remains a largely manual process. According to a recent Gartner report, less than 35% of enterprise network activities are automated today, forcing enterprises to run largely using a ClickOps model. This requires IT to click through a series of screens and buttons in each individual vendor’s proprietary management platform to provision resources or perform ongoing maintenance on their network infrast ..read more

The true financial harm of downtime is significant. As of Aug 11, 2022, each minute costs an average of $9,000, according to the Ponemon Institute, raising the downtime cost per hour to over $500,000. It goes without saying that network outages hurt revenue, kill productivity, and harm the corporate brand, as well as the reputations of professionals who may be dragged into the mess. Like the human nervous system it resembles, the Network Operations Center (NOC) didn’t just emerge fully formed. Rather, the NOC evolved incrementally under pressure to reflect technological progress and to avert ..read more

*As originally published as a guest article on Luxatia International's website Even in the most structured environments with clear operational strategies, complexity build-up in infrastructure and operations is unavoidable as businesses grow. To help these environments thrive in a consistent, reliable way, it’s vital to optimize the IT function: the backbone that supports every business application and ensures service excellence across all other functions. Automating operations is the only way for IT to scale and support today’s business demands. In many ways, IT needs to be able to move fas ..read more

How to achieve maximum operational efficiency with IT Process Automation (ITPA) Have you ever patched your servers using scripts only to realize that you missed another script for pre-update configuration compliance that had to run beforehand? Most IT organizations start with scripting simple, repetitive tasks in either Python, PowerShell, or Perl to help provide the quickest ROI. Common pain points solved for are creating user accounts, installing patches, software, and provisioning resources such as virtual machines (VMs), etc. As IT environments get more complex and convoluted, scripts get ..read more

Because today’s businesses rely on their network like never before, the network needs to be available at all times to provide the connectivity required by remote workers, cloud applications, and automated systems. As the network has become critical to everyday operations, network troubleshooting has evolved from being a mundane task to one of the core functions of the Infrastructure & Operations (I&O) department. Network troubleshooting is the all-encompassing work of discovering and correcting any network issue related to connectivity, performance, and security. The goal of any netw ..read more

Automation and innovation: these are more than two somewhat rhyming words. They are actually a deeply interconnected and mutually dependent process that is vital to the healthy function and growth of an enterprise: one without the other won’t work. The two concepts have goals in common, of course. One of the most urgent is solving the persistence of inefficient, outdated manual processes. These anachronistic chores are so pervasive and numerous that it would take pages to list them all. When we talk about digital transformation, we mean automating or even eliminating inefficient processes ..read more

Gartner® Hype Cycle 2022: The Status of I&O Automation Needs blog copy ..read more

Resolve Systems recently hosted the Incident Resolution Summit in the heart of global technology innovation – Silicon Valley. The Incident Resolution Summit is designed to improve the entire incident lifecycle from detection (from an ITSM, SIEM, or Service Desk) to resolution for IT, networking and security operations. For half a decade, Resolve Systems has brought this unique Summit – the only of its kind – to Munich, Chicago, London, Austin, and Cologne. It seems fitting that in Silicon Valley, which Steve Jobs helped create, we hosted an event that brought his quote to life as working tog ..read more