Mid-Atlantic fiber-optic internet and home Wi-Fi service provider Lumos announced its expansion into Ohio, with a $230 million investment to build nearly 2,000 miles of its 100 percent fiber-optic network. This network will provide homes and small businesses in Mahoning and Trumbull County with improved internet access. The company will provide access to fiber internet […] The post Lumos Investing $230M to Build 100% Fiber-Optic Internet in Ohio appeared first on Remote Work Solutions ..read more

CallTower, a UC, contact center and collaboration solutions provider, announced a new partnership with Tollring to deliver advanced call analytics on Microsoft Teams with Analytics 365. This cutting-edge solution is designed for Teams, helping to harness call data insight to enhance team performance and improve customer engagement. Analytics 365 call analytics works to understand call […] The post CallTower to Deliver Call Analytics for MS Teams appeared first on Remote Work Solutions ..read more

Video conferencing manufacturer Boom Collaboration launched its new website, which it hopes will be a catalyst for enhancing reseller resources and providing more informative content. The site – created around a theme of “look, sound and hear better” – visually highlights, for example, the difference between built-in webcams and Boom’s high-performance lineup of cameras. Boom’s platform agnostic portfolio encompasses videobars, AIO solutions, cameras and multi-camera mixing desk controllers. “It’s a fast moving industry that never stands still and we keep moving forward too,” said company co-f ..read more

JumpCloud published the results of its Q3 2024 SME IT Trends report: Detours Ahead: How IT Navigates an Evolving World. This seventh-edition report provides insight into the challenges and opportunities facing IT teams at SMEs, covering topics such as: The growing threat of shadow IT and AI How teams manage complicated devices and IT environments The relationship between IT and MSPs IT professionals’ biggest fears and wants “IT teams are dealing with many obstacles. They face uncertainty about economic conditions and elections. There are growing security threats, complex tech stacks, and dev ..read more

Fiber-optic internet provider Surf Internet was awarded three Connect Illinois grants, totaling $10.5 million, to support the extension of last-mile broadband access in unserved and underserved rural areas of Whiteside, Grundy, LaSalle, Lee and Putnam counties. The projects will extend fiber connectivity to approximately 2,638 homes, agri-businesses and community anchor institutions to enhance digital access in these regions. Surf is investing $6.3 million of its funds to reach rural Illinois residents near Rock Falls, Sterling, Dixon, Ottawa, Morris and Coal City, including Lake Wildwood, Gra ..read more

Momentum, a global MSP, rolled out Momentum Teams Faxing. This cutting-edge solution transforms Microsoft Teams into a virtual fax machine. “The Momentum Teams Fax application modernizes traditional faxing by pivoting fax into another collaboration channel within the Teams client,” said Momentum VP, modern work innovation, Brandon Bradley, “allowing organizations to streamline fax into existing workflows without the need for third-party services or integrations.” Key benefits include: Fax from anywhere, using a desktop, tablet, smartphone or fax machine. Enhanced document visibility, maintain ..read more

SonicWall launched its Cloud Secure Edge (CSE) offering, which extends a suite of zero trust access offerings designed specifically for MSPs. CSE – which offers flexible solutions for remote access and internet access – empowers organizations to more securely connect employees and third-party users to resources from any device or location. For MSPs, this includes customers with increasingly remote work forces. CSE offers a unified, cloud-delivered, multi-tenant platform for MSPs, with customers able to choose from a range of secure internet access (SIA) and secure private access (SPA) solution ..read more

Leostream released the latest version of its remote desktop access platform, featuring improved flexibility, support for additional third-party products and added control over policies and connection management. The updates address multiple use cases and other ways Leostream is deployed in organizations today, from universities to financial institutions to Hollywood productions. These cover desktop and user access, scaling and load balancing across multiple Leostream gateways, as well as new functionality with advanced tools including HP Anyware, Azure, Windows 365, Red Hat OpenShift and KubeV ..read more

According to new data from MarkNtel Advisors, the worldwide employee experience management (EEM) market is projected to grow by a CAGR of 11 percent, from 2023’s $6.45 billion, by 2030. Factors influencing this growth include: Rise in demand for real-time performance management, to continually direct, assess and enhance employee performance. Shift to hybrid and remote work culture. With the implementation of these models, there is a rising need for tools to assist in managing and enhancing the experience of employees from far away. To maintain work fluency, employee experience management solu ..read more

Saviynt, a cloud-native identity and governance platform solutions provider, entered into a collaboration with Ernst & Young (EY) to help better manage third-party identities and streamline administration of external staff throughout the identity lifecycle. “The ability for an organization to interface with a third-party entity is important for many of our clients,” said Sam Tang, EY digital identity leader. “They rely on external workers to provide supplies, services and other functions critical to our client’s business. We believe the combination of Saviynt’s Identity Cloud tec ..read more