This week on The Internal Comms Podcast, host Katie Macaulay is joined by serial entrepreneur, author, keynote speaker and business mentor Chris Ducker. Chris is a renowned expert in building powerful personal brands – taking solo entrepreneurs and leaders to new levels of success and transforming them into the go-to leaders in their respective industries. Chris and Katie cover a lot of ground in this conversation. Chris has a fascinating take into the importance of what people say when you’re not in the room, and how you can use your own USP to become a successful ‘you-preneur’. As someone wh ..read more

This week on The Internal Comms Podcast, host Katie Macaulay is joined by award-winning marketing and communications expert Danielle Bond. Recently retired from corporate life, Danielle has held the CMO role at many leading professional services firms throughout her career. Most recently, she led the brand, corporate comms and marketing function for consulting engineering firm Aurecon, where she led on comms for 14 years. Katie met Danielle when the latter was serving on the board of the International Association of Business Communicators (IABC). This episode is a must-listen for any marketers ..read more

In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by leadership communications coach and co-founder of Engage Kenya, Agatha Juma. Agatha credits an embarrassing experience as a speaker at a conference for igniting her interest in comms and public speaking. That grew into what Agatha calls a deep passion for developing leadership capabilities. But it’s not just corporates and executives that Agatha helps to tell their stories. Today, Agatha’s work at Engage Kenya brings together people from all walks of life to share their stories. Entering its eighth year, Engage bri ..read more

We’re back for Season 11 of The Internal Comms Podcast! And kicking us off with a very special episode, this week host Katie Macaulay is joined by not one, not two, but three guests. Kevin Ruck, Mike Pounsford and Howard Krais are the three authors of a brand-new book called Leading the Listening Organisation: Creating Organisations that Flourish. They are all internal communications aficionados, and with this book they have dialled in on one of the most important attributes of any skilled communicator: the art of listening. It is often said that the best communicators, and certainly the best ..read more

Looking for tips on creating internal communications that land – and stick? In this Moment from The Internal Comms Podcast, Steve Crescenzo shares a few things you absolutely must keep in mind. He calls them ‘the four Cs’. Creative. Think outside of email and your intranet. As Steve’s son told him, “Young people are not reading their emails and they aren’t visiting websites”. We have to think differently. Compelling. We must demonstrate the benefit to the audience in every piece of comms. Conversation. Strip out the jargon. Remove the corporate speak. Use your weekend words – without the swear ..read more

“I realised I was probably a pretty crap listener,” Mike Roe tells Katie Macaulay in this Moment from The Internal Comms Podcast. We often go to leaders and start by asking them something entirely different to what we are really there to ask. It’s down to leaders, says Mike, to ask the right questions and really listen to the responses. So, Mike took a leadership course that equipped him with invaluable skills to really connect with his colleagues. “Learning to ask powerful questions, being curious enough to ask those questions of others and yourself and being confident enough to shut up and l ..read more

At IKEA, choosing the right words when communicating with the workforce is everything. Guy Britt, IKEA’s Global Head of Co-worker Comms, tells Katie Macaulay the use of ‘co-worker comms’ instead of internal or employee comms is very deliberate. “It’s based on the fact that those we’re communicating to are people,” he says. The team at IKEA want to activate their colleagues; inspire them, and create a two-way dialogue. The language they use matters. The tone, and respect they have for their colleagues is what really engages them. Communicating in this human way to a large, global workforce like ..read more

If you have ever attended one of Shel Holtz’s presentations, you will know that, more often than not, it’s standing room only. Shel has a remarkable ability to anticipate what's next for internal communication, a knack for seeing what's around the corner and an in-depth understanding of how technology is revolutionising our world of work. Since Chat GPT was made public in November 2022, AI has dominated the headlines. So, who better but Shel to talk us through the implications for internal communications? His insights are fascinating. For years at the forefront of technology and communication ..read more

Does your approach to internal communication have the human touch? It’s essential to the humans you employ, says Victoria Dew, CEO of Dewpoint Communications and an internal comms aficionado. And it’s good for business, too. If you’re relying on people to run your business – and not robots or machines alone – then Victoria says you should be creating an environment where those humans can bring their whole, authentic selves to work, not just when it suits the business. Human beings are messy, they’re complex and they’re brilliant. And if you want the brightest and the best people on your team ..read more

Ever feel like, as an internal communicator, you’re fighting an uphill battle all by yourself? This week’s guest on The Internal Comms Podcast has exactly what you need. Host Katie Macaulay welcomes internal communications strategist, author, and certified communication management pro, Emily Hecker. With over a decade of experience under her belt, Emily has been a one-person team at a string of organisations and has just written a new book, Me, myself and IC: Building internal communication as a team of one. She’s made the case for the importance of internal communications to CEOs and frontlin ..read more