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Matt Solusod is the CX Manager at Aviator Nation, where he’s responsible for the customer service team and developing their policies and procedures. From creating an online return portal to building the loyalty program, Matt oversees every customer touchpoint.    ..read more

Wonderment’s lucky to partner with many amazing agencies that work with incredible brands including some of your favorite food & bev brands ..read more

At Wonderment, we recognize the importance of accurate delivery predictions in maintaining customer satisfaction and loyalty. That's why we're excited to introduce our new, cutting-edge feature: highly accurate delivery predictions tailored to each merchant ..read more

One of the key things customers look for when shopping is how soon they can get their hands on the products they buy online. This is where the importance of clearly communicating estimated shipping times comes into play. For brands, especially those using platforms like Shopify, offering transparent shipping information is not just a nice-to-have, but a must-have. Here’s why: Brands like Immi Ramen use software to communicate expected delivery dates and the value of their premium shipping options, so customers understand what they're paying for when they pick a faster shipping option.  ..read more

"Customers drive our business and decisions. Their feedback means a lot to us - it’s how we inform future products and make adjustments to current products. Investing in our customers and making sure they have the best experience is necessary for our success.” -  Anastasia Postolati, Ecommerce Manager at Bezel ..read more

We are thrilled to announce another integration that will improve your customer retention and experience. Wonderment, your partner in enhancing customer experiences, has joined forces with Sendlane, a leader in email and SMS marketing. This integration marks a significant milestone, allowing Sendlane users to send the full range of transactional email and SMS messages to their customers, including crucial order and shipping status updates ..read more

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"CX has been one of the most critical investments for Terra Kaffe from the very start. In fact, a customer experience manager was one of our very first hires." - Cate Marques, Chief Experience Officer at Terra Kaffe   ..read more

Kith is an international, multi-million lifestyle brand that is no stranger to the world of direct-to-consumer darlings. Its apparel is popular among the fashion-forward and includes product collabs with the New York Yankees, the NFL, Marvel, and retailers such as Alexander Wang,  Birkenstock, and Addidas ..read more