Blue Sky Video Case Study Blue Sky Distribution provides over 3,500 products—food, beverage, tobacco, accessories, and convenience items—to wholesale and ecommerce customers across New Mexico and the Western U.S. Robert Poole Jr., CEO of Blue Sky, shares how the company was in dire need of modernization as they grappled with explosive customer demand. With the NetSuite ERP at the hub of its multichannel business, Blue Sky integrated Descartes’ cloud-based solutions for mobile barcode-based picking and packing, parcel shipping automation, and delivery management with electronic proof of delive ..read more

Today’s ecommerce customers have high expectations. They’re looking for their online shopping experience to include: fast shipping, visibility, the best prices, easy returns, and continuous communication from order confirmation to the proof-of-delivery (POD). These customers understand that if they are unable to have their expectations met by one online retailer, there are a myriad of others available to them. Smaller ecommerce businesses feel the pressure of increased customer expectations and, without the resources to dedicate to warehouses and fulfillment operations, can become ove ..read more

Establishing strong brand recognition is critical for all companies, but especially growing ecommerce ones. Brands are shaped by the consistency and totality of the customer experience. This means that not only does the buying experience needs to be considered as part of the brand strategy, but so does fulfillment. Speed, reliability and flexibility are hallmarks of a fulfillment operation that help build a strong brand. However, there is more that can be done. Engaging the customer post-purchase provides an excellent opportunity reinforce brand identity and it should appear seamless with t ..read more

Key Takeaways: Offer multiple shipping methods. Use rate shopping and multiple carriers. Offer tracking and shipping insurance. Don’t skimp on packaging and presentation. Print shipping labels instead of handwriting. What is an ecommerce shipping strategy? An ecommerce shipping strategy is a plan that ecommerce businesses develop to handle shipping and delivering their products to customers. It involves factors such as packaging, carrier selection, shipping methods, delivery times, and cost management. A well-defined shipping strategy helps businesses optimize their shipping processes to ..read more

The JOELLE Collection is a range of accessible designer clothing and accessories for women, available via an online storefront and two boutiques. To keep pace with growing demand for its fashion line, JOELLE deployed the combined solution of Descartes Peoplevox™ ecommerce warehouse management system (WMS) and Descartes ShipRush™ multi-carrier ecommerce parcel shipping solution to increase fulfillment capacity threefold, strengthen inventory control and create a frictionless customer experience.  Learn more The post JOELLE – Streamlining eCommerce Fulfillment to Support Growth  appear ..read more

Which are the best automations for shipping?  We have compiled the 10 most frequently used automation rules for ShipRush to help ecommerce businesses prevent shipping problems, save time, and save money. The best automation rules for shipping eliminate tedious, repetitive manual tasks and maximize shipping efficiency.   Top 10 Shipping Automation Rules  1. Rate and Set to Cheapest Shipping   Shipping Problem: Spending too much money on shipping or too much time manually searching for the cheapest shipping option.  Shipping Automation: Automatically compares ..read more

Which are the best automations for shipping?  We have compiled the 10 most frequently used automation rules for ShipRush to help ecommerce businesses prevent shipping problems, save time, and save money. The best automation rules for shipping eliminate tedious, repetitive manual tasks and maximize shipping efficiency.   Top 10 Shipping Automation Rules  1. Rate and Set to Cheapest Shipping   Shipping Problem: Spending too much money on shipping or too much time manually searching for the cheapest shipping option.  Shipping Automation: Automatically compares ..read more

Because of economic problems worldwide, a low-cost shipping strategy is now more important than ever to protect ecommerce businesses. Descartes recently released an ecommerce consumer sentiment study highlighting significant shifts in buying behavior related to home delivery.   After analyzing the trends and consumer needs, we developed an easy, low-cost shipping strategy to help ecommerce businesses prevent losses and boost growth. First, let’s look at two major factors threatening ecommerce right now.  Why isn’t my ecommerce business growing faster?  Less Disposable Inco ..read more

Selling on social media feels like playing the lottery. Maybe THIS product will be the one that blows up on TikTok and finally puts your ecommerce brand in the spotlight! The beauty of social media sales is that your business could go viral at any moment, which is both thrilling and terrifying.  That’s exactly what happened to Descartes Peoplevox customer Goodfair when their TikTok video went viral. (Here’s the viral video and story of how Goodfair scaled fulfillment operations after going viral.)  Maybe you’re already there. An influencer made a TikTok wearing your bag, and now you ..read more

Sustainability is an increasingly urgent consideration for ecommerce customers and the businesses that serve them. As people assume personal responsibility for improving environmental conditions, they hold businesses to higher standards for sustainable practices. Descartes recently conducted a consumer sentiment study titled “Retailers: Sustainability is Not a Challenge, It’s an Opportunity” to help ecommerce businesses answer the question: Does sustainable delivery matter to ecommerce customers enough to affect buying behavior? In this study, Descartes surveyed over 8,000 ecommerce consumers ..read more