Thank you to all of our thousands of listeners who have joined us so far. The Between The Lines team will be taking a short break over the summer, but we will be back. We want to hear from you! What topics should we focus on? What Metrolinx projects do you want to learn more about? What are you liking about the podcast? What would you improve? Send us your thoughts: podcast@metrolinx.com Have a great summer. Stay tuned... Host: Matt Llewellyn (@mattrolinx) Producer/Social: James Wattie (@jameswattie) Learn more at blog.metrolinx.com Credits: Gregory David / Shifting Out / courtesy of www.epide ..read more

From assistance with e-tickets to keeping up-to-date with schedules, there are countless reasons GO Transit customers need help. Luckily, the GO Transit contact centre runs seven days a week, ready to lend a hand. The dedicated team is headed by Trish Colley, Metrolinx’s vice president of customer service delivery. She joins Between the Lines host Matt Llewellyn on this week’s episode to talk about the main reasons customers reach out to her team. She also gives a look into the new services coming to make commutes easier for customers. If you need to get in touch with GO Transit’s customer car ..read more

This week, we delve into a heart-stopping video showing how close three young people came to serious injury or death while trespassing on a railway in Toronto. We also get into how hot weather may mean delays on our GO Trains due to what's known as 'sun kinks'. Finally, after 2 years of virtual events, Pride Month is officially back in full swing. We look at how Metrolinx and GO Transit are taking part in this year's celebrations. New episodes of #AMAwithAMA are every other Thursday. Stay tuned next Thursday for another episode of Between The Lines: A Metrolinx Podcast. If you have a question ..read more

On this week's episode: from Kennedy in the east to Mount Dennis in the west, we talk with a man who walked the entire route of the Eglinton Crosstown. Jason Paris made the trek in 4 parts: Kennedy Road to Pharmacy Avenue in February; Pharmacy Avenue to Laird Drive in March; Laird Drive to Cedarvale in early April; and the final leg of Cedarvale to Mount Dennis, which was completed Easter Sunday. He tells us what he saw, what he ate and drank and who he talked to along the 19 kilometre stretch. Read more here: He walks the line: Toronto man treks the Eglinton Crosstown LRT route    ..read more

Our most frequently asked question, answered! Service changes are coming to both GO Transit and UP Express as more customers return to transit. We dig into some of the increases in service. Plus, how Metrolinx is keeping would-be thrill seekers away from a Mississauga rail bridge and we answer some transit fan questions about staying up-to-date with the many Metrolinx transit projects on the go. New episodes of #AMAwithAMA are now every other Thursday. Stay tuned next Thursday for another episode of Between The Lines: A Metrolinx Podcast. If you have a question you'd like Anne Marie to answer ..read more

On this week's episode: we talk with Metrolinx's Director of Rail Operations, Rob Fuller. He takes us into the Willowbrook Rail Maintenance Facility and talks about the changes he's seen in the rail industry in the last 50 years and where GO Transit service is heading in the future. Watch: Rob Fuller takes us through the Willowbrook Rail Maintenance Facility Host: Matt Llewellyn (@mattrolinx) Guest: Rob Fuller, director of rail operations Producer/Social: James Wattie (@jameswattie) Learn more at blog.metrolinx.com Credits: Czar Donic / Red Red Shoes / courtesy of www.epidemicsound.com Dusty ..read more

There's a TikTok celebrity in Toronto. This week on Ask Me Anything with Anne Marie Aikins, find out more about Francis Bourgeois (aka Train Guy) and how he's teaming up with Metrolinx. Plus, can tunnel boring machines (TBMs) be reused and when are more service changes coming to GO Transit? New episodes of #AMAwithAMA are now every other Thursday. Stay tuned next Thursday for another episode of Between The Lines: A Metrolinx Podcast. If you have a question you'd like Anne Marie to answer, send us an email: podcast@metrolinx.com Host: Matt Llewellyn (@mattrolinx) Anne Marie Aikins, Chief Spokes ..read more

On this week's episode: we go deep (pun intended) on tunnel boring machines (TBMs). We talk with the director of construction for the Scarborough Subway Extension, Walter Trisi, about how TBMs work, how using them can help minimize disruptions above ground during construction and how the Scarborough Subway Extension is making history in Ontario. Host: Matt Llewellyn (@mattrolinx) Guest: Walter      Trisi, director of construction, Scarborough Subway Extension Producer/Social: James Wattie (@jameswattie) Learn more at blog.metrolinx.com Credits: Czar Donic / Red Red S ..read more

This week on Ask Me Anything with Anne Marie Aikins, we look at recent changes to GO Transit & UP Express service, reminders for customers when it comes to paying for your ride and how Metrolinx is working to improve wayfinding at Union Station. New epsidoes of #AMAwithAMA are now every other Thursday. Stay tuned next Thursday for another episode of Between The Lines: A Metrolinx Podcast. If you have a question you'd like Anne Marie to answers, send us an email: podcast@metrolinx.com Host: Matt Llewelyn (@mattrolinx) Anne Marie Aikins, Chief Spokesperson (@metrolinxspox) Producer/Social: J ..read more

On this week's episode: Metrolinx is offering new training to help employees disrupt human trafficking on its networks. We talk with Metrolinx investigator, Jessica Langley about the red flags to look out for and with Randy Cowan, Metrolinx's head of investigations, who was part of the first team to successfully lay a human trafficking charge in Canada. If there is an immediate danger or if you suspect someone is being trafficked, call 911 or your local police. If you or someone you know needs support or you want to report a potential case, call the Canadian human trafficking hotline at 1-833 ..read more