Making the case for CX in times of uncertainty
CX Network » Customer Experience
by CX Network
1y ago
Tackle global challenges head on and make the business case for CX growth ..read more
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Why economic uncertainty is a problem for CX in 2023
CX Network » Customer Experience
by Adam Jeffs
1y ago
Learn how cutting marketing and acquisition costs could end up costing you more in the long-run ..read more
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Using automation to solve EX, budget and workflow challenges
CX Network » Customer Experience
by Adam Jeffs
1y ago
Learn how to focus you automated CX strategy in 2023 and where cost savings should be directed ..read more
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Why customer segmentation is so important for brands in 2023
CX Network » Customer Experience
by Adam Jeffs
1y ago
Learn how identifying high-value customer segments can benefit businesses in the long term ..read more
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5 trends APAC brands are building their CX strategies around
CX Network » Customer Experience
by Jerome Smail
1y ago
Asia-Pacific businesses are finding new ways to meet customer demands via new CX platforms and strategies ..read more
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10 books to win on customer loyalty
CX Network » Customer Experience
by CX Network
1y ago
A reading list to help CX practitioners capture customers’ hearts ..read more
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The current state of CX with Chip Bell
CX Network » Customer Experience
by Melanie Mingas
1y ago
Author, speaker and consultant Chip Bell tells CX Network how practitioners can mine change to find and maximize opportunity ..read more
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The CX super skills you and your team need in 2023
CX Network » Customer Experience
by Melanie Mingas
1y ago
CX Masterclass facilitator David Hicks explains the CX skills that will be in demand in 2023 ..read more
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The ultimate guide to mastering chatbots
CX Network » Customer Experience
by CX Network
1y ago
How to give customers real-time, humanized and empathetic experiences in self-service ..read more
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11 podcasts to keep your CX game sharp
CX Network » Customer Experience
by Melanie Mingas
1y ago
Tune in to fine tune your strategy with CX Network’s round-up of the most original and educational CX podcasts ..read more
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