Forrester » Retail
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Current market volatility has hit retailers hard. Many are struggling to re-orient operations to meet customer expectations. Read our advice. Discover how Forrester supports customer experience and B2C marketing professionals. Forrester helps business and technology leaders use customer obsession to accelerate growth.
Forrester » Retail
2w ago
Learn how to balance customer expectations and business needs with commerce search ..read more
Forrester » Retail
2w ago
Private-label products are increasing in popularity as prices soar. Brands should be worried — find out why in this blog post ..read more
Forrester » Retail
2w ago
In an effort to clear the air about Amazon's Just Walk Out solution, we went direct to an Amazon exec to get the details. Learn three key insights about the future of Amazon’s autonomous checkout technology from this interview with Amazon's Jon Jenkins ..read more
Forrester » Retail
3w ago
Most US online adults use the search (not menu) function on a site to find products. Learn how quality data powers commerce search experiences ..read more
Forrester » Retail
3w ago
Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what’s happening ..read more
Forrester » Retail
1M ago
Retailers and consumer-facing brands have been so busy chasing the next hot payment method that they’ve missed what customers really want when they make payments. Learn how to start incorporating experiences into your payments strategy ..read more
Forrester » Retail
1M ago
What three questions should you ask when evaluating the merchant payments provider market? Find out in this blog previewing the findings from the new The Forrester Wave™: Merchant Payment Providers, Q1 2024 ..read more
Forrester » Retail
1M ago
We reviewed 26 beauty brand websites to compare their direct-to-consumer strength and glean best practices for long-term success ..read more
Forrester » Retail
1M ago
Read this Forrester blog for data insights on what digital payment methods consumers are using instead of credit cards and cash ..read more
Forrester » Retail
1M ago
Read part one of our blog series covering generative AI’s impact on commerce tech from Forrester Principal Analyst Emily Pfeiffer and Senior Researcher Nicole Murgia ..read more