NICE Records 375% Growth in Enlighten Bookings
CX Today » CRM News
by Kieran Devlin
1w ago
NICE recorded a 375 percent increase in bookings for its CX AI product, Enlighten, in its latest earnings call. In its Q4 FY 2023 earnings call, the CX  business reported that total revenue for the quarter was $623.2 million, a quarterly increase of 10 percent. While NICE’s cloud business continued to be generally responsible for the majority of NICE’s sales — $429 million this quarter, a 20 percent increase — Barak Eilam, NICE CEO, highlighted its AI investments specifically as being critical to both its year-over-year revenue growth and long-term financial strategy. “AI is now turbochar ..read more
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HubSpot Reaches 100,000 Customers and $1 Billion in Revenue
CX Today » CRM News
by Rhys Fisher
1w ago
Customer relationship management platform HubSpot has announced two major milestones, as users and profits continue to soar. With its 15th birthday fast approaching, HubSpot’s latest figures highlight how far it’s come in a short span of time; not only has the company surpassed 100,000 paying customers, but it has also broken $1 billion in annual recurring revenue. In discussing the recent figures and reminiscing on his time at HubSpot, Co-Founder and CEO, Brian Halligan commented: “These milestones are a massive testament to each and every customer who has believed in us over the past 15 year ..read more
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The Best CRM for Small Businesses: The Ultimate Guide
CX Today » CRM News
by Rebekah Carter
1w ago
Choosing the best CRM for small businesses can be more complex than it seems. As companies continue to prioritize CX and customer satisfaction, the CRM market is evolving at an incredible rate. By 2030, the market should be worth around $157.53 billion. In the past, many business owners assumed CRM solutions were reserved for large enterprises with millions of customers. However, the right CRM platform can benefit any company, large or small. With these tools, companies can strengthen customer relationships and increase sales and loyalty. You can even save time on complex tasks. After reviewin ..read more
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HubSpot Defends New Pricing Model That Hikes Costs for New Customers
CX Today » CRM News
by Charlie Mitchell
1w ago
HubSpot has confirmed its new seat-based pricing model will come into effect on March 5, 2024. After, costs for new customers will rise by up to five percent. Prices will remain the same for existing customers, but they will endure an increase at the time of their next renewal. Yamini Rangan, CEO of HubSpot, stated that the pricing strategy shift ultimately strives to “make HubSpot easy-to-use and easy-to-buy.” To further increase that ease-of-use, Rangan confirmed that HubSpot will remove seat minimums for Sales Hub and Service Hub. Meanwhile, to enhance ease-to-buy, HubSpot has actioned feed ..read more
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Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
CX Today » CRM News
by Kieran Devlin
2w ago
Atento has upgraded its CRM and BPO ecosystem with new capabilities, including AI features, to enhance the customer experience. By integrating its digital features into one unified ecosystem, Atento said it improves the “agility and efficiency” of CX journeys. The development of proprietary solutions, bolstered by AI, automation, and data analysis, underpinned this project. Strategic partnerships were forged to optimise outcomes, enriching the company’s portfolio with key collaborators such as Google, Microsoft, Meta, Crowdstrike, and others. Eduardo Aguirre, CIO of Atento, commented: Our por ..read more
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The Best Free CRM for Small Business Owners
CX Today » CRM News
by Rebekah Carter
3w ago
Finding the best free CRM for small business use is tricky but not impossible. In today’s world, virtually every business (large and small) relies on CRM technology to manage and optimize customer relationships. 91% of companies with ten or more employees use a CRM. But many smaller companies don’t have the budget to invest in cutting-edge solutions. That’s why many CRM market leaders offer free versions of their software for beginners. While these platforms aren’t as innovative or feature-rich as premium CRM systems, they offer a great starting point. The right free CRM can give you the insig ..read more
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Monday.com CRM Review: The Complete Guide
CX Today » CRM News
by Rebekah Carter
3w ago
In today’s Monday.com CRM review, we’re taking a closer look at the pros, cons, and pricing of a popular customer relationship management platform. While Monday might be best known for its task and project management tools, its CRM solution is a fantastic offering for sales teams. This platform, which combines simplicity with exceptional customization options, automation, and even artificial intelligence, is an attractive part of the Monday.com technology stack. We already use Monday.com as a task management solution at Today Digital. For this review, we explored the free trial of the CRM soft ..read more
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Salesforce Completes Spiff Acquisition
CX Today » CRM News
by Rory Greener
3w ago
Salesforce has completed its acquisition of Spiff, a compensation management (ICM) software solutions provider, via the signing of a definitive agreement. Notably, Spiff provides a low-code processing engine to scale and accelerate commission automation.  Jeron Paul, CEO of Spiff, explained:  I’m excited about the future of Spiff and about what this means for the world of SPM and ICM in general. We have always taken pride in Spiff’s pace of innovation and I’m grateful for the opportunity to make an even deeper impact on the space as part of the Salesforce ecosystem.  Following ..read more
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CRM Bookings Drop at Microsoft, Despite Its Big Copilot Push
CX Today » CRM News
by Charlie Mitchell
1M ago
Microsoft posted another solid set of earnings results, with overall Q2 revenues topping $62BN. That reflects a year-over-year (YoY) revenue growth of 18 percent for the tech giant, surpassing most analysts’ expectations. The growth rate of its Dynamics business reached even higher, with revenues rising to a mighty 21 percent YoY. However, Amy Hood, Chief Financial Officer at Microsoft, added a caveat during the earnings call. She said: Bookings growth was impacted by weaker new business, primarily in Dynamics 365 ERP and CRM workloads. In addition, Microsoft expects revenue growth for its o ..read more
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The AI CRM Era: The Best AI CRM Tools and Features
CX Today » CRM News
by Rebekah Carter
1M ago
The age of AI CRM has officially arrived. While artificial intelligence features have appeared in Customer Relationship Management tools for some time, they’re becoming much more advanced. The introduction of generative AI, natural language processing, and deep learning algorithms has revolutionized the CRM landscape. Whether you’re optimizing your customer journey mapping strategies, looking for advanced insights into customer preferences, or just investing in team productivity, an AI CRM could be an excellent investment. Some studies even suggest the market generative AI in CRM technology wi ..read more
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