Hey lovely human ? This week I have: 1 new Service Design Principle, 4 new Q&A questions (with some AI stuff) and a note about Service Design in Switzerland for you By the way, I’m excited to meet you in the next webinar Wednesday’s webinar on AI and Service Design! You still can register for free ? Greetings from Switzerland, Daniele ?? Swiss Service Design community The Swiss Service Design Network is relaunching itself in 2023. You can already be a part of it by joining the forum where you’ll find Swiss Service Design jobs, cases studies and get to meet other ..read more

Hey lovely human ? Here’s your newsletter full of Service Design nerdiness. ? Upcoming On Wednesday 22 of February I’m co-hosting a remote workshop on Service Design and Generative AI I’m looking for volunteers who can help the Service Design community. ⚡️ New Service Design content Here is the latest Service Design content I’ve created: 5 new Service Design Principles and 1 updated 10 new answers to service design questions and 1 updated . 1 new backstage blog post Greetings from Switzerland, Daniele ?? p.s. All of the details and links are below for when yo ..read more

Hey lovely human ? This week I want to share with you why a huge quantity of Service Design Principles is less stressful than five definitive rules ? Also, in the last weeks, after the end-of-year holidays and the book launch, I’ve been able to create more Service Design content: I wrote 5 new Service Design Principles drafts, I published 22 new Service Design Questions and Answers, and I published 1 backstage blog article. All the details are below ? for when you are less busy. Have a good start in 2023 and greetings from Switzerland, Daniele ??‍♂️ If you ..read more

Hey ? The book Service Design Principles 201–300 is now ready! ?? If you want I have a little gift for you below ? Have a lovely end of year, Greetings from Switzerland, Daniele ?? p.s. more details below ? Get the book with a little gift And because you are part of this newsletter and community you get a 20% discount by following these special links: If you want just this book: https://store.swissinnovation.academy/book-service-design-principles-201-300?coupon=THE-BOOK-IS-FINALLY-OUT-AND-YOU-DESERVE-A-LATE-CHRISTMAS-PRESENT If you want all books in the&nbs ..read more

Hey beautiful human, ? In this week’s service design newsletter, I want to share with you: a story that proves that small things can have a big impact ? a changelog of all the new service design content with the cover of my next book ??, 5 new Q&A and 3 new backstage blog articles (busy week!) ? Greetings from Switzerland, and merry Christmas in advance, Daniele ??‍♂️? ? It’s Time to Make Service Design Frugal I feel that often in today’s world, when we try to fix a problem, we have a bias towards solutions that are smart, and technological and make us look ..read more

Hey there ? This week I want to share with you: A little reflection on why throwing a party is a service design project ? An alpha version of a free course called: How To Build Your Own Principles Library ? 2 new Service Design Principles 5 new Service Design Questions and Answers A good news about my next book (the proofreaders are soon done ?) Greetings from Switzerland Daniele ?? ? We all serve others. You too. Serving others is limited to service design professionals. Definitely Not! When you throw a party, you are using the same skills as a service de ..read more

An invitation for a sneak peek of my next service design book Hey there ? This week I want to share with you: An invitation to my sneak-peek event for my next book (I’m excited!). A story about the power of rules of thumb. And a changelog of all the new service design content. Greetings from Switzerland, Daniele ??‍♂️ p.s. all the details are below ? ? Good enough Service Design: The power of rules of thumb I hate sport! It’s the start of the summer. I’ve lost a good amount of weight and the next step in my journey to become physically healthy is to do ..read more

Hey there ? In this week’s newsletter, I want to explore this idea with you: Learning Service Design is a curse. The changelog As usual, you’ll find the changelog of all the Service Design content I’ve worked on in the last weeks. I’ve: created new drafts for the 100 next Service Design Principles that will be in my next book. made notes about 3 new Service Design Q&A and updated 3. wrote 1 new behind-the-scenes blog post. Greetings from Switzerland, Daniele ??‍♂️ The curse of Service Design I’m 18 years old, and I’m a fresh student in an Art ..read more

Hey there ? This week I explore this question: What if making people happy and serving them better didn’t take as much effort as you think? Greetings from Switzerland Daniele ??‍♂️ p.s. It’s been a busy week in terms of Service Design Content. 60+ early reviewers are now reviewing my next book. Thanks to all of you! I’ve updated 33 Service Design Principles, answered 2 new Service Design Questions, improved the video of the last webinar, and I even wrote two behind-the-scenes blog posts. You’ll find all the links below if you are curious ? It doesn’t have to be so hard. Yo ..read more

Hey there ? Here’s a little inspiration for those who are building new services: “The question is not “Can this product be built?” In the modern economy, almost any product that can be imagined can be built. The more pertinent questions are “Should this product be built?” and “Can we build a sustainable business around this set of products and services?” — A quote from the book “The Lean Startup” What’s your plan for this Saturday? Join the Service Design Webinar ? The next Service Design webinar will be on Saturday 24th of September. As always, it’s free ? What’s the new ..read more